Walk-in || Tcs Walkin at Noida on 11th July 26 For EUC- Desktop

Job description

**Role & responsibilities** - Good knowledge and experience in handling break fix issues for Laptops/Desktops. - Experience in handling hardware/Software related issues for various desktop/laptop models. - Knowledge of deployment of applications via either SCCM or intune. - Expertise in Windows 10/11 OS, address user tickets regarding hardware, software and networking. - Experience in testing hardware patches, OS patches and application compatibility. - Knowledge and experience in Endpoint encryption tools like Bitlocker. - Experience in deploying patches to workstations at large and fix any issues that may arise due to patching. - Understanding of Group policy, identify issues related to Group policies and working with appropriate teams to resolve the issue. - Experience in performing OS upgrade, compliance check and remediation - Knowledge in handling MacOS issues. - Good customer handling skills , planning activities and execution - Guide customers through installing applications and computer peripherals - Create end user KB with simple, step-by-step instructions - Perform remote troubleshooting - Test alternative pathways until the issue is resolved . - Customize desktop applications to meet user needs - Record technical issues and solutions in logs - Direct unresolved issues to the next level of support personnel - Follow up with clients to ensure their systems are functional - Report customer feedback and potential product requests - Create technical documentation and manuals - Good at interacting with multiple vendors to drive the resolution of workstation issues . - Ability to Manage Project activities within designated timelines and provide expert opinion and drive the task assigned - Effective Presentation Skills