Walk-in || Zscaler||walkin||chennai and Bengaluru

Job description

**Role: Zscaler** **Location: Chennai, Bengaluru** **Experience: 4 to 15 yrs** **Roles and Responsibilities** - Maintain Content Filtering / Proxy configurations - Implement, Test and Validate Content Filtering configuration changes. - Perform testing of necessary web filtering policies. - Provide web filtering reports when requested through Service Management - Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies. - Processes request(s) tickets that are assigned to the content filtering support groups in Service Management. - Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs). - Work on action tasks for Problem Management process. - Implement configuration and system changes following Service Management change management process. - Provide and maintain documentation for Web content filtering services. - Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA - Daily review of Client ZPA dashboard - Review Dashboard for errors and issues - Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) - Provide checks in dashboard to monitor for discovered servers - Ensure log are forwarded to Client SIEM - Monitor for unexpected blocks and errors - Monitor for connector usage (500mps/connector) - Review access related tickets from end users - Assist in implementing micro-segmentation of policy - Ensure that Connectors update every week, primary then secondary by working closely with Zscaler - Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler - Consider restarting any connectors stuck in update process or not updating - Monitor for individual connectors not updating - Check release notes of new Zapp versions for impact on ZIA - Review logs with internal security team - Deploy Posture Profiles to limit who can access ZPA - Checking Zapp version and policy assignments - Checking ruleset for traffic blocks - Daily review of Client Zapp dashboard for new versions - Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler - Assign users to be added to different group policies including the pilot user test group for Zapp - Consider updating to the latest Zapp version at least bi-annually by working closely with Zscalar to do the upgrade