Walkin Drive For Merchant Disputes & Chargeback on 8th August at BLR

Job description

**Greetings from Infosys BPM Ltd.,** **We are hiring for Walkin Drive for Merchant Disputes \& Chargeback (International) Domain for Bangalore. Please walk-in for the interview on 8th August 2026 in Bangalore.** **Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.** **Please use below link to apply and register your application.** **Please mention Candidate ID on top of the Resume \*\*\*** **Senior Process Executive- 1Yr to 2Yrs experience:** **https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-247500** **Process Specialist- 2Yr to 4Yrs experience:** **https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249267** **++Interview Details:++** **Interview Date: 8th August 2026** **Interview Time: 10:00 AM to 12:30 PM IST ONLY** **++Interview Venue:++** **Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore- 560100.** **++Landmark++: In Between Sunik Industries and Tejas Networks.** **++Please find below Job Description for your reference:++** * **Job Location: Bengaluru** * **Qualification: Any Graduate (Full Time)** * **Experience: 1- 4 Years** * **Notice Period: Immediate Joiners to 15 days** * **Shift: Flexible to work with any shift** * **Work From Office is mandatory** * **Job Level: 2A/ 3A** * **Designation: Senior Process Executive/ Process Specialist** **++Note:++** * **Only candidates with experience in International Merchant Card Disputes and Chargebacks will be considered.** * * **++JOB DESCRIPTION FOR 2A:++** * * **++Role Summary:++** * **Own end-to-end merchant dispute handling across Visa, Mastercard, American Express, and Discover, including chargeback, representment, pre-arbitration, and arbitration. Maximize recovery, ensure rule compliance, and deliver a strong merchant experience under network SLAs.** * * **++Key Responsibilities:++** * * **++A. Dispute \& Chargeback Lifecycle:++** * **Triage disputes (including retrievals/RFIs), validate reason codes, and decide action (accept/represent/pre-arb/arb).** * **Prepare and file Compelling Evidence (CE) for representments within network/processor SLAs.** * **Lead pre-arbitration negotiations; prepare arbitration submissions with accurate documentation and clear arguments.** * **Track outcomes, escalate edge cases, reduce cycle times, and improve win/recovery rates.** * * **++B. Evidence \& Documentation:++** * **Collect and package CE: transaction logs, AVS/CVV/3DS data, device/IP signals, delivery proof, customer communications, screenshots, T\&Cs/cancellation policies, refund records, support transcripts.** * **Maintain reason-code libraries and SOPs aligned to Visa Claims Resolution (VCR) and Mastercard Dispute Resolution (MDR); ensure documentation is audit-ready.** * * **++C. Merchant \& Stakeholder Communication:++** * **Liaise with merchants, Customer Support, Risk, Finance, acquirers/processors, and external partners to gather data and resolve disputes promptly.** * **Educate merchants on prevention (billing descriptors/testing, receipt design, refund policies, shipping/signature confirmation, post-purchase communications).** * * **++D. Compliance \& Controls:++** * **Adhere to Visa/Mastercard/Amex/Discover rules and acquirer/processor guidelines; ensure evidence integrity and privacy compliance.** * **Support monitoring programs (e.g., Visa VDMP/VFMP; Mastercard ECP) by supplying accurate dispute/fraud metrics.** * * **++E. Reporting \& Continuous Improvement:++** * **Track KPIs: representment win rate, recovery dollars, TAT/cycle time, pre-arb avoidance, write-off reduction, dispute ratio health.** * **Identify root causes and drive prevention playbooks (descriptor hygiene, friendly-fraud defenses, SCA/3DS optimization, logistics/signature policies).** * **Contribute to automation/templates and quality reviews to enable First-Time-Right submissions.** * * **++Required Qualifications:++** * **1 to 2 years in merchant disputes \& chargebacks across Visa, Mastercard, Amex, Discover.** * **Practical exposure to VCR/MDR workflows and phases (chargeback representment pre-arb arbitration).** * **Experience drafting reason-code-specific narratives and assembling CE.** * **Hands-on with VROL, Mastercom/Claims Manager, Amex/Discover portals; CRM/ticketing tools.** * **Strong analytical and written skills; ability to interpret payment data/logs to build a defensible case.** * **High ownership, urgency, and resilience under tight deadlines; willingness to work US hours onsite (no hybrid/remote).** * * **++Preferred Qualifications:++** * **Experience with acquirers/PSPs (e.g., Fiserv/First Data, Worldpay/FIS, TSYS, Adyen, Stripe) and tools like Ethoca/Verifi Order Insight.** * **Knowledge of chargeback prevention best practices.** * **Intermediate Excel/Sheets; basic SQL/BI a plus.** * **Exposure to merchant education/training on prevention.** * **Bachelors degree in Business/Finance/Accounting/Commerce.** * * **++JOB DESCRIPTION FOR 3A:++** * * **++Role Summary:++** * **Serve as the domain expert for multi-brand dispute managementelevating win rates through evidence strategy, rule interpretation (VCR/MDR/Amex/Discover), and advanced escalationswhile coaching the floor and owning complex/high-value cases.** * * **++Key Responsibilities:++** * * **++A. Complex Case Leadership:++** * **Own high-value/complex disputes end-to-end; optimize representment narratives and CE per reason code.** * **Lead pre-arbitration strategies and arbitration submissions with precise arguments and artefacts.** * * **++B. Rule Interpretation \& Governance:++** * **Interpret network rule changes; update SOPs/playbooks and roll out training/calibrations.** * **Partner with acquirers/processors on policy clarifications and case-level negotiations.** * * **++C. Quality \& E