Walkin Drive For Payment Disputes and Risk Officer-II on 8th Aug- BLR

Job description

**Greetings from Infosys BPM Ltd.,** **We are hiring for Walkin Drive for Payment Disputes and Risk Officer II (Australian-Card disputes \& Chargeback) Domain for Bangalore. Please walk-in for the interview on 8th August 2026 in Bangalore.** **Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.** **Please use below link to apply and register your application.** **Please mention Candidate ID on top of the Resume \*\*\*** **Process Specialist- 2Yr to 4Yrs experience:** **https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249937** **++Interview Details:++** **Interview Date: 8th August 2026** **Interview Time: 10:00 AM to 12:30 PM IST ONLY** **++Interview Venue:++** **Bangalore:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore 560100.** **++Landmark++: In Between Sunik Industries and Tejas Networks** **++Please find below Job Description for your reference:++** * **Job Location: Bengaluru** * **Qualification: Any Graduate (Full Time)** * **Experience: 2- 4 Years** * **Notice Period: Immediate Joiners to 30 days** * **Shift: Flexible to work with any shift** * **Work From Office is mandatory** * **Job Level: 3A** * **Designation: Process Specialist** **++Note: Candidate should have mandatory Australian process Experience++** **++Role Summary:++** **Infosys BPM is Seeking a highly motivated and detail-oriented Payment Disputes and Risk Officer to support its Client, the role is responsible for managing Payment Disputes, chargebacks, merchant risk, and fraud-related activities while ensuring compliance with card scheme regulations, client policies, and Australian financial service requirements.** **++Key Responsibilities:++** * **Administer chargeback and direct debit claim processes in line with scheme rules and internal policies.** * **Respond to merchant, banking partner, and stakeholder dispute-related enquiries.** * **Review and investigate transaction disputes, fraud alerts, and suspicious activities.** * **Monitor merchant transaction activity and escalate potential risks where required.** * **Support risk investigations and periodic merchant reviews.** * **Ensure timely responses to payment schemes to maximize recovery and minimize losses.** * **Assess merchant activity for risk, compliance, and acceptability.** * **Collaborate with internal teams and external partners on dispute and fraud matters.** * **Contribute to process improvements and operational efficiency initiatives.** **++Knowledge \& Skills Preferred:++** * **Strong understanding of payment disputes, chargebacks, fraud prevention, and risk management.** * **Excellent analytical, problem-solving, and attention-to-detail skills.** * **Ability to interpret transactional data and identify unusual activity patterns.** * **Strong verbal and written communication skills.** * **Ability to work independently and manage multiple priorities.** * **Knowledge of payment industry regulations, card schemes, and dispute processes.** * **Strong stakeholder engagement and customer service capabilities.** **++Business Performance:++** * **Timely and accurate processing of chargebacks and claims.** * **Achievement of dispute resolution and recovery targets.** * **Effective identification and escalation of fraud or suspicious activities.** * **Compliance with SLAs, payment scheme requirements, and internal policies.** * **Reduction in financial losses from disputes and fraudulent transactions.** * **Continuous improvement contributions to team processes and procedures.** **++Client Management:++** * **Deliver professional and timely support to merchants and financial institutions.** * **Maintain strong relationships with merchants, banking partners, and internal stakeholders.** * **Communicate dispute outcomes, risk findings, and required actions clearly.** * **Support merchants in resolving disputes and preventing future payment fraud.** * **Provide guidance on chargeback and claims management processes.** **++Skills:++** * **Excellent written and verbal communication skills.** * **Ability to analyses transaction data and make risk-based decisions.** * **Knowledge of fraud detection, transaction monitoring, and card payment ecosystems.** **++Competencies that will be Assessed:++** * **Leadership \& People Management.** * **Strategic \& Business Acumen.** * **Interpersonal \& Communication Skills.** **++Educational / Professional Qualifications:++** * **Bachelors degree in business, Commerce, Finance, Accounting, Risk Management, or a related field.** * **Experience in payment disputes, chargeback management, fraud prevention, risk operations, or financial services.** * **Preferred experience within Payments, FinTech, Banking, Merchant Acquiring, or E-commerce sectors.** * **Relevant certifications in Fraud Prevention, Risk Management, Compliance, or Payments are advantageous.** **++Documents to Carry:++** * **Carry a printout your updated resume.** * **Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).** * **All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)** **++Mandatory to carry:++** **Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.** **++Pointers to note:++** * **Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.** * **Original Government ID card is must for Security Clearance** **Thanks \& Regards,** **Infosys Recruitment Team**