Walkin Drive - Telesales - Loan - Mumbai

Job description

**About Angel One:** Angel One is one of Indias fastest growing fin-techs, on a bold mission to make investing simple, smart, and inclusive for every Indian. With over 3+ crore clients, were building at scale and building for impact. Our Super App helps clients manage their investments, trade seamlessly, and access financial tools tailored to their goals. We are working to build personalized financial journeys for our clients, powered by new-age tech, AI, Machine Learning and Data Science. We're a builder's company at heart. Youll have the space to experiment, the freedom to move with velocity, and the mandate to make bold, user-first decisions – every single day. The vibe? Think less hierarchy, more momentum. Everyone has a seat at the table and a shot to build something that lasts. Be part of a team that’s scaling sustainably, thinking big, and building for the next billion. **Why You'll Love Working at Angel One!** - **Tech Systems that run at Scale:** From AI to real-time data infra, you’ll work on tech that’s ahead of the curve and solve problems that truly matter. - **Build one of India’s Leading Fintech Platform:** We’re not just disrupting finance – we’re shaping how billion Indians access wealth. - **Own It. Drive It. Scale It:** You’ll have the freedom to lead, the resources to build, and the opportunity to leave your mark. - **Empowered Growth:** We invest in your growth and empower you to explore your full potential. - **Exceptional Benefits:** Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. **Role:** Associate - Outbound Telecaller - LAS **Location:** Mumbai **What you will do:** - Engage with prospects to understand their pain points, clarify doubts, and provide tailored solutions to overcome hurdles in their loan application process to boost conversion and loan disbursements. - Achieve and exceed daily call metrics: connected calls, average handling time, rst call response time, issue resolution time, loan disbursal targets, call quality scores etc. - Uphold a customer-rst approach by demonstrating empathy, patience, and active listening to deliver clear, accurate, and helpful guidance on the loan journey. - Track and document call outcomes, customer interactions, and feedback accurately in the CRM system to support data-driven decision-making. - Stay updated on product features, policies, market trends, competitive benchmarking, and FAQs to provide accurate and efficient support throughout the loan journey. - Maintain consistent communication with customers, following up on unresolved issues to ensure timely and satisfactory resolutions **Who you are:** - 6 months to 2 years in an outbound call center or sales environment, preferably in digital lending loans). - Possess strong verbal communication skills, with uency in three languages (prociency in English and Hindi is desired - Demonstrate basic prociency in using CRM tools and maintaining accurate records. - Exhibit problem-solving, persuasion, and convincing skills. - Show eagerness to learn and adapt in a fast-paced environment. - Pay attention to every detail to reduce friction and delight customers. - Be prompt, courteous, and capable of building rapport with customers **At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).** *As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team. We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace\\*, where your individuality is celebrated and embraced.*