WD Service Designer

Job description

Project Responsibilities - Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and closing deals. - Proven ability to facilitate workshops, engaging senior stakeholders, and effectively addressing and solving complex problems through collaborative methods. - Expertise in mapping current processes ('as is') and designing improved processes ('to be'), including the creation of detailed journey maps and service blueprints. - Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs. - Ability to translate detailed journey maps into high-level features and requirements, working closely with Product Managers and Tech Leads to develop comprehensive roadmaps. - Practical experience with Salesforce, understanding its capabilities and how it can be leveraged to enhance service design and delivery. - Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects. - Skilled in conducting user research and usability testing to gather insights and validate design decisions. - Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization. - Excellent communication and presentation skills, capable of clearly conveying complex ideas and solutions to diverse audiences.