Windows L3 - Support Engineer - CISCLD

Job description

**Educational Requirements** BCA, Master Of Technology, Bachelor Of Technology, Bachelor Of Engineering, BTech, Bachelor Of Science, Master Of Engineering **Service Line** Cloud & Infrastructure Services **Responsibilities** - We are seeking a highly skilled Windows L3 Support Engineer to act as a senior technical specialist responsible for managing and supporting enterprise Windows and VMware environments. The role involves advanced troubleshooting, P1/P2 incident management, infrastructure stability, and mentoring L2 engineers. The candidate will play a critical role in ensuring high system availability, operational excellence, and continuous service improvement in a shift-based support model. - Perform advanced troubleshooting and resolution for complex Windows and VMware infrastructure issues. - Act as the primary escalation point for L2 teams. - Lead P1/P2 incident bridge calls (war-room) and ensure timely resolution. - Ensure system uptime, stability, and performance optimization. - Collaborate with clients and stakeholders for issue resolution and service improvements. - Conduct root cause analysis (RCA) and implement preventive measures. - Manage and maintain Active Directory, DNS, DHCP, Group Policies, and replication processes. - Perform patch management, vulnerability remediation, and compliance activities. - Automate operational tasks using PowerShell scripting. - Monitor infrastructure using standard tools and proactively address alerts. - Mentor and guide L2 engineers to enhance team capability. - Follow and adhere to ITIL processes (Incident, Problem, Change Management). **Additional Responsibilities:** - Strong communication and client-handling capabilities - Proven experience managing high-pressure critical incidents - Ability to work in 24/7 shift environments - Strong collaboration and mentoring mindset - Experience working in large enterprise environments - Microsoft Certifications (MCSA / MCSE or equivalent) - VMware Certification (VCP) desirable - ITIL Foundation added advantage **Technical and Professional Requirements:** - Strong experience in Microsoft Windows Server (2012/2016/2019/2022/2026) administration - Hands-on expertise in VMware (ESXi, vCenter, clusters) - Deep understanding of: - Active Directory architecture - DNS, DHCP - Group Policy design & troubleshooting - AD replication concepts - Advanced PowerShell scripting capability - Experience with security patching, vulnerability management, and audits - Familiarity with monitoring and performance tools - Strong analytical, problem-solving, and troubleshooting skills **Preferred Skills:** - Technology->Infrastructure-Server Administration->Active Directory - Foundational->Service Management->ITIL - Technology->Server-OperatingSystemAdministration->Windows Server Admin->Windows - Technology->Server-Virtualization->Vmware-vCloud->Vmware **Generic Skills:** - Technology->Infrastructure-Server Administration->DNS