Workforce Management Traffic Analyst

Job description

**Job Track Description:** - Performs tasks based on established procedures. - Uses data organizing and coordination skills to perform business support or technical work. - Requires vocational training, certifications, licensures, or equivalent experience. **General Profile** - Has advanced, specialized expertise within a range of analytical or operational processes. - Completes assignments and facilitates the work of others. - May coordinate assignments beyond work area. - Proposes improvements to processes and methods. - Acts as a lead, coordinating the work of others, but is not a supervisor. - Works autonomously within established procedures. **Functional Knowledge** - Has developed skills in a range of processes, procedures, and systems. - Acts as a technical expert in some areas. **Business Expertise** - Understanding of how best teams integrate and work together to achieve company goals. **Impact** - Impacts a team, by example, through the quality service and information provided. - Suggests enhancements to work procedures and practices to improve efficiency. **Leadership** - Serves as a team lead. - May allocate work to team members. - Provides subject matter guidance to junior team members. **Problem Solving** - Provides solutions to atypical problems with little or no precedent. **Interpersonal Skills** - Communicates information and ideas effectively. - Uses tact and diplomacy when dealing with others. **Responsibility Statements** - Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized. - Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy. - Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations. - Re-forecasts planning parameters based on actuals. - Updates intraday schedules to best meet requirements for upcoming intervals. - Records events and incidents that influence forecasts and KPI realization for impact review and future planning. - Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements. - Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals. - Performs other duties as assigned. - Complies with all policies and standards.