Workplace Coordinator

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Title: Workplace Coordinator/FE (Soft Services) Business unit: Integrated Facilities Management Reporting to: Assistant Manager (Soft Services) Key stakeholders: Nil Direct reports   Nil Duties & responsibilities • Site operations management. • Monitoring of Housekeeping related activities. • Arrangement of all consumables and supplies for Client / VIP visits. • Interfacing with the pest control for carrying out the pest control activities at the facility. • Monitoring the mail room activities. • Preparing the Daily/Weekly and Monthly reports. • Ensuring all compliance audit documents are submitted by vendor in compliance audit site. • Interacting with the housekeeping vendor. • Taking facility rounds and find out snags and raising Corrigo tickets for the same. • Follow up and close the corrigo tickets logged as per SLA. • Effectively manage ground team to ensure an on time deliverable system. • Routine inspection of all services to ensure performance measures are being maintained. • Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client. • Ownership of the day-to-day administration, including reports generation of the inventory tracker. • Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints. • Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions. • Communicate to the Assistant Workplace Manager all incidents’ issues and pending problems. • Take rounds of the workplace regularly and fill “Don’t Walk By” and share email to all team. • Identify issues at workplace and initiate immediate rectification actions. • Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same. • Monitoring the food vendors at site. • Soft services stores and stocks to be maintained as per standards. • Indent monthly requirements for soft services as per the month's budget. • Involve in Vendor staff Training & Development. • Manage concierge requests from client through office boy. • Manage laundry. • Maintaining stock and issuing of sports equipment’s, kitchen equipment’s & breakage count. • Maintain artifacts asset register on quarterly basis. • Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis. • Ensuring vendor background checks are maintained on regular basis. Performance objectives • Provide Superior Client Service (weighting 50%) • Initiative or Process Improvement in Functional Area (weighting 40%) • Personal and Professional Development (weighting 10%) Key skills • Team handling experience • Should have good working knowledge on soft services • Computer Knowledge • Should have good communication skills Employee specification • Candidate should have 3-5 years’ experience in Facilities/Event Management industry into IT / Banking / Corporate set up.   What this job involves:   Prioritising the fa