Workplace Experience Lead

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Workplace Experience Lead Location: Bangalore, IndiaReporting To: Site Lead / Regional Facilities Manager Position Overview The Workplace Experience Lead is responsible for delivering an exceptional employee and visitor experience through the seamless management of workplace services, hospitality operations, events, front office, and soft services. This role serves as the primary workplace experience ambassador, ensuring the workplace environment reflects LinkedIn's culture while fostering engagement, collaboration, and operational excellence. The role will lead a team of workplace and hospitality professionals while partnering closely with client stakeholders, vendors, and cross-functional teams to elevate the overall employee experience across the Bangalore campus. Key Responsibilities Workplace Experience & Hospitality • Own and drive the overall workplace experience strategy and day-to-day delivery. • Create a welcoming, hospitality-driven environment for employees, visitors, and leadership teams. • Develop and implement workplace programs that enhance employee engagement and satisfaction. • Serve as the key point of contact for workplace experience initiatives and stakeholder engagement activities. Events & Engagement • Lead the planning, coordination, and execution of internal events, town halls, leadership visits, employee engagement activities, and client events. • Partner with business stakeholders to deliver high-quality workplace experiences aligned with company culture. • Ensure flawless execution of events through effective planning, communication, and vendor management. Front Office & Visitor Experience • Oversee reception and front-of-house operations. • Ensure a premium visitor and guest experience from arrival through departure. • Develop and maintain standards for hospitality, visitor management, and workplace services. Soft Services Management • Manage housekeeping, pantry, mailroom, and other workplace support services. • Ensure service delivery meets expected KPIs, SLAs, and workplace standards. • Drive continuous improvement initiatives focused on service quality and employee experience. Vendor & Stakeholder Management • Manage workplace service providers and vendor performance. • Conduct regular service reviews and maintain strong working relationships with stakeholders. • Partner closely with Security, IT, Food Program, EHS, Facilities, and other workplace functions.