Workspace Experience Enablers

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Workspace Experience Enabler Work Dynamics What this job involves: This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. Transforming to the Workspace Team of the future • Creates Occupant Delight • Has a natural hospitality-orientated communications acumen • Embedded “Go To” trusted Workspace partner fostering all-level relationships • Understands business traits/ cadence/ needs • Deep Workspace & Surrounding area knowledge • Shares observations regarding any misalignment to nudge behaviours to workspace assistant manager • Single Point of Contact for issues resolution & Workspace change within allocated floors • Problem solves & Resets space on the fly • Acts as basic “counsel” regarding space needs/options as per Workspace Standards • Be part of a highly proactive, responsive, dynamic and agile team • Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests • Escalate facilities issues to assistant manager  when necessary • Participate in ad-hoc projects when required Client/Stakeholder Management • Deliver an exceptional quality of service to the Client, as reflected by Client feedback • Actively recover feedback from the end user Leadership / Staff Management • Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Operations Management • Conduct floor rounds covering all employee touch points and ensure all proactive observations are raised • Be present of allocated floors including lobby to interact with employees and promote firm’s agenda • Connect with employees on a day to basis and develop an connect to drive feedback • Encourage the employees to share their feedback on the firm provided tool • Plan and execute employee engagement events • Responsible and accountable for all service request • Ensure service deliverables are met with SLA and KPI • Record utilization of social spaces present on allocated floors • Coordinate with different service partners to ensure all concerns are closed on time • Must be customer focused and be proactive in establishing customer relationships • Solves all concerns and reset spaces on the go • When necessary raise risks to assistant manager • Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests • Continuous Improvement implementation • Acts as basic “counsel” regarding space needs/options as per Workspace Standards • Ensure the delivery of all operational requirements as per the client scope of works across site • Oversee office premises and delivery of hospitality services for users • Provide administrative support of issuing work order to vendors as and when required • Escalate facilities issues to management team when necessary • Participate in ad-hoc projects when required • Proactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner Sound like you? To apply you need to be: • Experience of  2 + years  in hospitality – hotels, aviation industry / coworking spaces • An added benefit would be a Bachelor’s degree/  Degree in Hotel Management, business or other related field. • Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements • Strong analytical, organization and administration skills • Excellent communication verbal and written • Must be customer focused and be proactive in establishing customer relationships • Proven ability to function effectively as part of a team Critical Competencies for Success (with corresponding ‘I am JLL behaviours’) Client Focus & Relationship Management – ‘I Value my Customers’ • Demonstrates proactive & professional approach to customer serv