Workspace Technical Services Assistant Manager 

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Workspace Technical Services Assistant Manager  Work Dynamics (Integrated Facilities Management)   ROLE AND RESPONSIBILITIES   OVERALL ROLE This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ensure a number of corporate real estate buildings are compliant to country, regional, global compliance and technical standards.     MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future • Planned, predictive and corrective works of building systems • Power down planning, execution • Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard • Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation. • Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks • Incident management support including 24/7 on call for incident management in corporate real estate buildings • Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate • Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance • Governance of as built drawings and OEM information • Production and management of MOPS/SOPS/EOPS • Management of lifecycle asset management and UPS component replacement • Support for engineering standardization tasks across Asia Pacific • Lead in-city technical training delivery • Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team. • Identify energy saving initiatives and work through to implementation and validation. • Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned     Client/Stakeholder Management (in support of the Workspace Technical Lead) • Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators • Deliver an exceptional quality of service to the Client, as reflected by Client feedback • Actively recover feedback from the end user   Leadership / Staff Management • Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success • Proactively manage the team to deliver Delight • Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors   Operations Management • Participate in ad-hoc projects when required • Must be customer focused and be proactive in establishing customer relationships • Responsible and accountable for all service request • Ensure service deliverables are met with SLA and KPI • Work with all related parties on timely delivery of all services • Be responsible for all clients within designated area • Problem solves & Resets space on the fly • Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests • Continuous Improvement implementation • Conduct data analysis report when necessary • Ensure meeting or exceeding SLA/KPI scores • Generate reports and conduct presentations as per the service delivery requirements and overall account management • Handling helpdesk service request from users via telephone or email correspondence •  Coordinate with Workspace delivery team to ensure   Repair & Maintenance services, materials, equipment’s and fixtures is attended and completed • Oversee office premises and delivery of hospitality services for users • Provide administrative support of issuing work order to vendors as and when required • Escalate facilities issues to management team when necessary • Participate in ad-hoc projects when required   CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA   Ideal Experience • Diploma in an Engineering discipline • Minimum of 5 years of relevant engineering management experience • Thorough understanding of building services design and engineering management • Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions • High energy, flourishes in fast pace, dynamic environments • Customer centricity • Comfortable w