YASH Technologies is Hiring - Plex Helpdesk

Job description

Key Responsibilities • Manage and resolve Plex ERP helpdesk tickets within defined SLAs. • Provide Level 1 and Level 2 application support to business users. • Troubleshoot issues related to Plex ERP modules, workflows, reports, and integrations. • Analyze and resolve data, configuration, and process-related issues. • Support custom code changes, enhancements, and bug fixes in the Plex environment. • Work closely with business users to understand and address application issues. • Perform testing and validation of system changes before deployment. • Document issues, resolutions, and knowledge articles. • Coordinate with development teams and vendors for complex issue resolution. Required Skills • Experience supporting Plex ERP / Plex Smart Manufacturing Platform. • Hands-on experience in application support and ticket management. • Understanding of ERP processes such as Manufacturing, Inventory, Procurement, Quality, and Supply Chain. • Knowledge of SQL for troubleshooting and data analysis. • Experience with customizations, reports, integrations, and code updates in Plex. • Strong analytical, problem-solving, and communication skills.