Zonal Head Operations

Job description

**Role & responsibilities** - **Business & Sales Growth** - Achieve zonal revenue, sales, and profitability targets. - Develop strategies to increase market share and business opportunities. - Identify new markets, customers, channels, and growth opportunities. - **Team Leadership** - Lead and manage Regional/Area Managers and field teams. - Set individual and team targets and monitor performance. - Coach, mentor, and develop high-performing teams. - **Zonal Strategy & Execution** - Prepare annual and monthly business plans for the zone. - Convert corporate objectives into actionable regional plans. - Ensure timely execution of company initiatives and campaigns. - **Performance Management** - Track KPIs such as sales, revenue, productivity, collection, customer acquisition, and profitability. - Review performance regularly and take corrective actions where required. - **Market & Competitor Analysis** - Monitor market trends, competitor activities, pricing, and customer behavior. - Identify opportunities and risks within the assigned territory. - **Customer & Channel Management** - Maintain relationships with key customers, dealers, distributors, or business partners. - Strengthen distribution/channel networks and resolve escalated customer issues. - **Financial & P&L Management** - Manage the zonal budget and operating expenses. - Ensure healthy margins, cost control, and profitability. - Monitor collections and outstanding payments where applicable. - **Cross-Functional Coordination** - Coordinate with HR, Finance, Operations, Marketing, S Revenue | Profitability | Market Share | Target Achievement | Team Productivity | Customer Retention | New Business | Collection Efficiency | Cost Control | Employee Retention