Zscaler Administration

Job description

**Role Summary:** Responsible  for Zscaler Internet Access (ZIA) / Zscaler Private Access (ZPA) and related services and modules. Responsible for monitoring, triaging, Policy management, Zscaler platform design, architecture, automation resolving  incidents and service requests; executing runbook tasks; raising and tracking tickets; and escalating appropriately. **Language** : English & Spanish. **Experience** **Range** : L3 :8-12 Years **Location** : Hyderabad **Key Responsibilities** • Manage Platform & Monitor Zscaler dashboards, alerts, • Having extensive knowledge in ZIA,ZPA and other Zscaler modules like ZDX and etc., • Responsible for creating and managing policies • Validate connectivity for newly onboarded users/locations (ping, traceroute, basic logs). • Check for and respond to user complaints about web access, SSL inspection issues, slow browsing. • Responsible installation and upgradation of ZCC connectors • Apply approved content categorization or simple policy changes (per change control). • Rapidly diagnose common access issues and implement documented workarounds. • Maintain accurate ticket records and knowledge articles. • Investigate escalated incidents: log analysis, packet capture review, proxy debug traces. • Implement and test policy changes that require more permissions/understanding. • Configure and maintain forward proxy and GRE/IPsec tunnels; validate Zscaler App (Z App) deployments. • Tune policies based on business needs and analytics. • Review and remediate false positives/negatives for blocked categories and cloud apps. • Perform license and feature usage analysis; recommend adjustments. • Coordinate with vendors (Zscaler support) for defect tickets and escalations. • Lead routine configuration audits; review admin roles, API key usage and secrets. • Participate in change advisory board (CAB) for planned policy-rollouts. • Create/maintain advanced runbooks, troubleshooting playbooks, and onboarding guides. • Oversee severity-1 incidents and coordinate cross-functional resolution. • Approve and design high-impact policy and architecture changes. • Mentor L2/L1 and perform quality reviews of runbooks. • Review security posture: SSL inspection policies, data protection/DLP alignment. • Lead projects: ZPA application segmentation, ZIA for new regions, migration from traditional proxies. • Capacity planning for bandwidth, logging, node usage and license forecasts. • Drive automation (Infrastructure-as-Code / scripts) for repetitive changes and deployments.