Zscaler Analyst

Job description

**Role & responsibilities** - Maintain Content Filtering / Proxy configurations - Implement, Test and Validate Content Filtering configuration changes. - Perform testing of necessary web filtering policies. - d - Provide web filtering reports when requested through Service Management - Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies. - Processes request(s) tickets that are assigned to the content filtering support groups in Service Management. - Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs). - Work on action tasks for Problem Management process. - Implement configuration and system changes following Service Management change management process. - Provide and maintain documentation for Web content filtering services. - Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA - ZPA