Zuora Architect

Job description

We are seeking an experienced **Zuora Architect** to design, implement, and optimize Zuora billing solutions while collaborating with cross-functional stakeholders to drive business success. **Responsibilities** - Work closely with the customer to gather requirements, design solutions, and estimate efforts - Collaborate with Business Operations, Finance, and Business Analysts to gather and understand business requirements - Design and enhance workflows to meet business needs - Manage a small team and coordinate deliverables while communicating effectively with all stakeholders - Deliver system development, testing, and deployment with minimum handholding - Troubleshoot and resolve production issues and configurations related to Zuora integrations and data flows in a timely manner - Implement performance improvements to ensure optimal system performance - Support the DevOps team in automating Zuora deployments and ensure successful changes to production - Develop and maintain technical documentation related to Zuora implementations, design specifications, test plans, and user guides - Conduct code reviews and provide technical guidance to junior developers - Provide support and training to end-users and stakeholders on Zuora functionalities and best practices - Participate in regular meetings with stakeholders to discuss project progress, issues, and solutions **Requirements** - 10-15 years of experience in IT, with a track record in implementing, maintaining, and improving platforms in Billing - Understanding of the Zuora platform, Zuora Admin, Zuora objects, and APIs - Expertise in Zuora Invoice template creation and updating, including Payments, Bill runs, billing document posting, Invoice, CM & HTML templates - Knowledge of Product Catalog, Charge Models, and Subscription lifecycle management, including create, update, renew, and cancel processes - Experience with Zuora Order line-item feature, including creating Order line-items and Invoice order line items - Skills in reconciliations and troubleshooting for month-end processes, along with mass create/update/delete operations at/for multiple objects - Proficiency in developer tools and Postman tools - Experience integrating with ecommerce, payment gateways, data analytics platforms, and tax systems, including Salesforce, Zuora APIs, and Payment Gateways - Familiarity with Zuora Workflow to automate new workflows and enhance existing ones - In-depth knowledge of Admin features and setups, including Roles, Permissions, and Billing templates - Ability to support day-to-day queries and analysis from business, finance, dev, QA, and other stakeholders - Understanding of Zuora product updates, industry trends, and best practices to ensure optimal system performance