0365 Administrator

Job description

**Job Title:** Microsoft 365 Administrator L3 **Position:** Senior System Engineer / Lead Analyst **Experience:** 10–12 Years **Location:** Bangalore **Notice Period:** Immediate Joiners Preferred **Job Summary** We are looking for an experienced Microsoft 365 (O365) Administrator – L3 to provide advanced administration, troubleshooting, and support for Microsoft 365 services in an enterprise environment. **Key Responsibilities** - Provide L3 support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Entra ID (Azure AD), and Microsoft Intune. - Manage Exchange Online mail flow, connectors, transport rules, mailbox migrations, and hybrid environments (Exchange Hybrid & Azure AD Connect). - Handle critical P1/P2 incidents, perform Root Cause Analysis (RCA), and collaborate with Microsoft Support for issue resolution. - Administer identity and access management, including Conditional Access, MFA, SSO, Identity Governance, and Microsoft Defender security solutions. - Develop and maintain PowerShell scripts for automation, reporting, monitoring, and operational efficiency. - Participate in change, release, and capacity management while ensuring service stability and compliance. - Create and maintain technical documentation, SOPs, and knowledge base articles. - Provide technical guidance and mentorship to L1/L2 support teams. **Mandatory Skills** - Strong hands-on experience with Microsoft 365 Administration (L3). - Expertise in Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Entra ID (Azure AD), and Microsoft Intune. - Experience supporting Exchange Hybrid and Azure AD Connect environments. - Strong knowledge of Conditional Access, MFA, SSO, Identity Governance, and Microsoft Defender. - Hands-on experience with PowerShell scripting for automation and administration. - Experience in Incident Management, Problem Management, RCA, and Change Management. - Excellent troubleshooting, communication, and stakeholder management skills. **Preferred Skills** - Microsoft 365/Azure certifications. - Experience in enterprise or managed services environments. - ITIL Foundation certification. - Exposure to automation and process improvement initiatives.