0365 Administrator

Job description

Job Title: Microsoft 365 Administrator L3 Position: Senior System Engineer / Lead Analyst Experience: 10–12 Years Location: Bangalore Notice Period: Immediate Joiners Preferred Job Summary We are looking for an experienced Microsoft 365 (O365) Administrator – L3 to provide advanced administration, troubleshooting, and support for Microsoft 365 services in an enterprise environment. Key Responsibilities • Provide L3 support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Entra ID (Azure AD), and Microsoft Intune. • Manage Exchange Online mail flow, connectors, transport rules, mailbox migrations, and hybrid environments (Exchange Hybrid & Azure AD Connect). • Handle critical P1/P2 incidents, perform Root Cause Analysis (RCA), and collaborate with Microsoft Support for issue resolution. • Administer identity and access management, including Conditional Access, MFA, SSO, Identity Governance, and Microsoft Defender security solutions. • Develop and maintain PowerShell scripts for automation, reporting, monitoring, and operational efficiency. • Participate in change, release, and capacity management while ensuring service stability and compliance. • Create and maintain technical documentation, SOPs, and knowledge base articles. • Provide technical guidance and mentorship to L1/L2 support teams. Mandatory Skills • Strong hands-on experience with Microsoft 365 Administration (L3). • Expertise in Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Entra ID (Azure AD), and Microsoft Intune. • Experience supporting Exchange Hybrid and Azure AD Connect environments. • Strong knowledge of Conditional Access, MFA, SSO, Identity Governance, and Microsoft Defender. • Hands-on experience with PowerShell scripting for automation and administration. • Experience in Incident Management, Problem Management, RCA, and Change Management. • Excellent troubleshooting, communication, and stakeholder management skills. Preferred Skills • Microsoft 365/Azure certifications. • Experience in enterprise or managed services environments. • ITIL Foundation certification. • Exposure to automation and process improvement initiatives.