ABHFL - Collections Manager - Flows - Gwalior

Job description

Key Result Areas ( Max 1325 Characters) Supporting Actions (Max 1325 Characters) Achieve collections targets • Minimize credit losses for portfolio • Drive higher resolution rates. • Daily monitoring and regular reviews of delinquent portfolio • Work with non-performing defaulting borrowers to create optimum recovery solutions Portfolio review and monitoring • Monitor customer accounts, flagging likely cases of default or delayed payment • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc. Compliance and audit • Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements • Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers • Participate in periodic audits of the collections teams Customer escalations and complaints • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations