ABHFL - Collections Manager - Flows - Indore

Job description

**Key Result Areas (** **Max 1325 Characters)** Supporting Actions (Max 1325 Characters) **Achieve collections targets** - Minimize credit losses for portfolio - Drive higher resolution rates. - Daily monitoring and regular reviews of delinquent portfolio - Work with non-performing defaulting borrowers to create optimum recovery solutions **Portfolio review and monitoring** - Monitor customer accounts, flagging likely cases of default or delayed payment - Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc. **Compliance and audit** - Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements - Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers - Participate in periodic audits of the collections teams **Customer escalations and complaints** - Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations