Agentic Enablement & Insights Specialist

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Agentic Enablement & Insights SpecialistGlobal Professional Services Solutions CoERole OverviewSalesforce Professional Services is building a Global Solutions CoE to create a more consistent, scalable, and predictable way to shape, scope, estimate, and deliver large customer programs.We are looking for an Agentic Enablement & Insights Specialist to help turn CoE standards, methods, and field knowledge into practical AI-enabled tools, dashboards, workflows, and insights that the field can use every day.This role is not just about building reports or experimenting with AI. It is about helping Professional Services become more scalable through agents, automation, knowledge access, telemetry, and continuous learning.The right candidate understands services delivery, is comfortable with data and AI-enabled workflows, and can translate field pain points into useful tools that improve scoping quality, estimation accuracy, adoption, and business outcomes. What You Will Do1. Build Practical AI-Enabled WorkflowsHelp design AI-assisted workflows for scoping, estimation, risk review, SOW drafting, and knowledge retrievalTranslate CoE methods into repeatable prompts, agent logic, and workflow stepsEnsure tools make the field faster and more consistent, not more burdened2. Own Enablement for CoE Tools and AgentsCreate simple guidance for how field teams should use CoE tools and agentsBuild job aids, demos, FAQs, and enablement materialsDrive adoption by making tools easy to understand and easy to use3. Develop Insights and DashboardsBuild dashboards that show tool usage, CoE adoption, deal coverage, cycle time, and quality indicatorsTrack whether CoE tools are improving real outcomesTurn data into simple, actionable insights for leaders and field teams4. Support the Agent EcosystemSupport priority agents such as:Intake & Context AgentComplexity Classification AgentEstimation AgentRisk & Assumptions AgentKnowledge AgentCoE Performance & Insights AgentHelp test, refine, and improve agent outputs based on field feedback5. Connect Data to Continuous ImprovementHelp capture estimate vs actuals, delivery learnings, risk patterns, and adoption signalsConvert insights into recommendations for improving standards, tools, and playbooksPartner with Data Cloud / analytics teams to improve the quality and usability of CoE data6. Manage Knowledge Access and ReuseImprove how field teams find the right playbooks, templates, examples, and reusable assetsSupport knowledge retrieval use cases through agents and search experiencesIdentify gaps in knowledge assets and feed them back to the CoE team7. Collaborate Across the EcosystemPartner with GDC to capture delivery signals, reusable accelerators, and offshore execution insightsPartner with Practices to embed product and domain knowledge into tools, agents, and dashboardsPartner with Delivery Innovation & Governance to align AI workflows with innovation priorities, governance standards, and risk controlsPartner with PS Operations to connect operational data, staffing signals, and reporting needsPartner with Growth & Offering to ensure tools reflect priority offerings and reusable solution patternsPartner with Sales Excellence to support better deal shaping, cleaner handoffs, and improved scoping discipline What Success Looks LikeField teams actively use CoE tools and agents during scoping and estimationCoE tools reduce manual effort and improve consistencyLeaders have visibility into CoE adoption and impactScoping and estimation insights are captured and reusedAgents produce reliable, useful outputs that improve over timeKnowledge assets are easier to find and applyData from deals and delivery feeds continuous improvementThe CoE becomes measurable, scalable, and easier for the field to adopt Minimum Qualifications4+ years of experience in professional services, consulting operations, enablement, analytics, AI adoption, business architecture, or solution deliveryStrong understanding of services scoping, estimation, delivery, or program executionExperience building or supporting dashboards, reporting, analytics, or performance measurementComfort working with AI tools, automation, prompts, workflows, or agent-based systemsAbility to translate business processes into practical tool requirementsStrong communication skills with ability to simplify complex ideas for field teamsExperience working across global teams an