Analyst - CRM Country Support

Job description

Job title: Analyst - CRM Country Support • Location: Hyderabad       About the job                        Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Customer Facing CRM & Platforms team aims for: • Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), • Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, • Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. Main responsibilities: • Create and maintain surveys/coaching forms and dynamic attributes, including data loads and ongoing maintenance. • Set up and maintain Global Core Ratings, create templates and load into OneCRM, do cross check; troubleshooting any issues. • Create for end users platform/system alerts, ensuring timely notifications of an start and end period. • Setting up and loading TOT template (Time off territory) for end users. • Manage and handle troubleshooting on behalf of end users regarding on country-specific needs. • Create Service Requests to AIMS, check execution of work done by AIMS  • Deploy and manage both standard and new modules securing country readiness. • Data stewardship; raise ticket, reverify data after correction (OneCRM/OneCI) • Provide automatic translation releases, training materials and fields in the system  • Execute country specific test scripts for UAT (User Acceptance Testing) • Veeva Align OCCP, incl feedback module and Veeva Align Territory Administration • Ensure on time, continuous seamless OCCP (OmniChannel Call Plan) orchestration and deployment including feedback and Territory administration in the Veeva Align modules for all GBU’s (GenMed, Vaccines and Speciality Care)Support to One CRM countries. • Veeva Align including OCCP feedback, tasks like preparation of files uploads, tagging and reporting of all activities related to Veeva Align Veeva Align territory administration. Monitor the usage of OneCRM including newly released features. • Load data and ensure data consistency in the module (new contract templates, invitations, mass upload, some profile)  • Content: Ensure on time delivery, management, upload, tagging and reporting of all digital assets and content ordered and approved for distribution through the major content management systems (Veeva Vault, 1CRM, Veeva 4MPromo Mat, DAM -Digital Asset Management & other CMS Tools, etc) by collaborating with colleagues from the medical, marketing, compliance, IT and local affiliates as well external agencies, photo studios and other creative sources such as stock libraries.  • Ensure that content is received properly with all added supporting information - key words, focus areas, categories, grouping as well as other data that should be available within the Content for conversion and upload on the system. • Demonstrable expertise in complex Veeva CLM development and deployment with teams and managing stakeholder interaction. • Serve as the Project originator for routing completed Veeva CLMs through the testing process before handoff to the global, regional, or local teams in a highly regulated environment. • Responsible for quality control and technical viability of assets to be uploaded. • Ensure that the tagging and metadata of content is consistent and appropriately applied to all assets for the region and functions. • Build/ Develop Veeva CLM via content provided from teams in a Veeva CLM creation platform in alignment with instructions provided. • Partner closely with Medical Teams to ensure the most up to date and efficient search capabilities are applied and used in the most competent way. Analyse metadata, subtypes, search fields, and security policies, and identify inefficiencies and consider new solutions to ensure the digital content are being utilized at their highest potential. • Create, update, and distribute all necessary digital asset guidelines to ensure that all current processes are followed and kept relevant. • Responsible for testing the content within platform on performance, content format and on interactive elements (hotspots, links, etc) • Receive QC approval and then distribute content to appropriate user group for UA