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**Position:** Senior Trainer Business Training Location: Ambattur, Chennai 1. **No of Vacancies:** 1 2. **Eligibility Criteria:** - 3 – 7 years of experience in AR process - Minimum 2 years of experience in training, teaching, and coaching (**Prefer dental coaching experience**). - Strong knowledge of dental procedures and best practices. - Should have worked in end-to-end AR team. - Should have Strong knowledge in US Healthcare Industry - Strong interpersonal and good communication skills - Must be passionate to learn new processes. - Willing to work night shifts. - Should work from office. - Strong Organizational and time management skills. - Training content development and instructional skills. - Proficiency in Microsoft Office and Learning Management Systems (LMS). 1. **Roles and responsibilities** - Create and share the training plan with stakeholders. - Deliver client specific training modules to new hires. - Meet Training TAT for CS training Program. - Manage OJT and QCP phase for the CPs completing CS training. - Maintain the training records Training details, Trainees Attendance & Feedback score for all training conducted. - Collect feedback from trainees on the quality of training. - Monitor the progress of the trainees and provide constructive feedback. - Monitor new joiner’s performance for the first 60 days and clarify process related queries. - Prepare the training plans, training content and assessments for refresher training. - Recommend changes in the training plan & training method. - Manage. knol updates and scheduling assessments - Update SOP and PWI only weekly basis. - Liaise with managers to determine training needs and schedule training sessions. - Design effective training content - Prepare educational material such as module summaries. - Support and mentor new employees - Keep attendance and other records! - Manage training Datasets. - Conduct evaluations to identify areas of improvement. - Monitor employee performance and response to training 1. **Interview process** - Face to Face Interview – For Domain Knowledge Evaluation - Presentation Round - One on One Discussion