Area Manager - Operations and Service

Job description

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities • Responsible for support to Rural Branch service cashier • Ensuring policy adherence and meeting the KPIs at branches • Ensuring adherence to Process Policies • QA for the request tagged in CRM receipt updated in FinnOne / Pennant by Branch cashiers • Provide Feedback to branch users on error improving the accuracy • Data Analysis Monthly presentation preparation for Rural Team • Resolving reconciliation open entries ensure zero pendency • Following with IT / PMO for issues faced by branches and timely closure for the same • Co-ordination with Audit team for Observation shared and closure of the same • Process Initiative : system related development and automation Required Qualifications and Experience Required Qualifications and Experience: • Education qualification- MBA • Work experience- 3 - 6 years of experience