Artworks Support Analyst

Job description

We are looking for a motivated Support Analyst to provide Level 1 application support for Karomi ManageArtworks and G4Harmony platforms used for artwork, labeling , packaging, and regulatory content management processes. The role involves monitoring support tickets, assisting end users, resolving basic application issues, and ensuring smooth operation of business workflows. Key Responsibilities • Provide L1 support for ManageArtworks and G4Harmony users. • Monitor and respond to incidents and service requests within defined SLAs. • Support user onboarding, access provisioning, and role assignments. • Assist users with artwork lifecycle, packaging approval, labeling , and document workflow activities. • Perform initial troubleshooting and escalate complex issues to L2 teams. • Track incidents, service requests, and enhancement requests using ticketing tools. • Support testing activities for system updates and releases. • Maintain support documentation and knowledge articles. • Prepare basic operational and support reports. Required Skills • B.Pharm , M.Pharm , Biotechnology, Life Sciences, Computer Science, IT, or related degree. • Good communication and analytical skills. • Basic understanding of business applications and workflows. • Familiarity with MS Excel, Word, and PowerPoint. • Willingness to work in an AMS/support environment. Preferred Skills • Awareness of Artwork Management Systems or Document Management Systems. • Basic understanding of pharmaceutical packaging and labeling processes. • Exposure to ServiceNow, Jira, or similar ticketing tools. • Understanding of GxP or regulated environments.