Assistant IT Asset Manager

Job description

Key Responsibilities • Manage and monitor the organization’s IT infrastructure, systems, networks, and applications. • Provide technical support and resolve hardware, software, and network-related issues. • Coordinate with internal teams and external vendors for IT implementations and maintenance activities. • Ensure data security, backup management, and compliance with IT policies and procedures. • Assist in managing IT assets, software licenses, and inventory tracking. • Support onboarding and offboarding activities including system access, device allocation, and account management. • Monitor system performance and recommend upgrades or improvements where required. • Maintain documentation related to IT processes, configurations, and troubleshooting guides. • Support implementation of new technologies, tools, and digital initiatives. • Ensure timely closure of IT support tickets and adherence to service levels.