Assistant Manager - Employee Workplace Solutions

Job description

**Some Careers Open More Doors Than Others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. **Business Descriptor** Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction **Role Purpose** The bank primarily depends on the asset products (Mortgage, PIL, LAS, LAM, etc) to build its assets business. The assets business is extremely technical and with each region of India operating under different local regulations. Accordingly, The Branch assets specialist is a subject matter expert is needed for the fulfillment of asset product applications sourced by RMs building a support system to ensure seamless processing of these applications within the system.It involves interaction with various stakeholders both within HSBC and outside of HSBC ( Risk Team, Builders, Societies etc) **Principal Accountabilities** Primary responsibility for them is to help Relationship Manager achieve KPI targets by ensuring seamless asset product disbursals The incumbent would effectively carry the direct accountability for achieving assets disbursals of the Branch reporting directly into the BM.Responsible for Asset product disbursals of the MSF Channel Back-end support to Branch RMs in the e-2-e process of sourcing to disbursal of any asset product applications. Effective co-ordination with internal & external stakeholders eg, CRU, CCR, INM, legal, etc… Regular monitoring of status of logged in applications. Developmental & coaching intervention for the Channel Partner Effective co-ordination with all stakeholders Identify cross-sell opportunities for other product lines and sell / refer these to the RMs Operational Effectiveness & Control Discrepancy rates in applications Fraud control **Qualifications** Graduate/Post Graduate (Masters)/ MBA with two to five years’ work experience **Pro-tip :** Familiarity with AI-enabled tools is an advantage. You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India