Associate Customer Success Manager - Apptio

Job description

Apptio is the leading technology spend and value management company for financial and operational decisions across Information Technology (IT), multi-cloud FinOps, and product development. Apptio's mission is to deliver business value with every technology investment. Powered by Apptio’s cloud platform and AI/ML data engine, Apptio’s SaaS applications translate technology spend into clear business outcomes and financial ROI. Apptio applications deliver six key capabilities: cost transparency, actionable insights, planning and forecasting, usage and consumption, value management, and showback/chargeback. As a trusted leader in FinOps and Technology Business Management (TBM) with thousands of customers worldwide, Apptio empowers leaders to cut costs and redirect investments to digital innovation. For more information, \\* As an Associate Customer Success Manager (CSM) for ApptioOne line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product. \\* Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal \\* Excellent communication and relationship-building skills \\* Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings \\* Ability to prioritize and multitask in a fast-paced environment \\* 1-3 years of industry experience \\* At least a 3-year college degree in associated field. \\* Experience within IT Finance and/or Technology departments, including Digital orAgile teams \\* Experience with analytics, data insights and visualization \\* Experience with CRM software and other customer success tools \\* Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure /GCP / OCI would be a plus