Associate Customer Success Manager - Cloud

Job description

As a Associate Customer Success Manager for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product. \\* Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure. \\* Lead discussions and manage customer’s commitment based discounts across all savings instruments. \\* Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program \\* Perform analysis and present regular operational reviews to customer & Apptio leadership \\* Collaborate with an internal global team to grow a strategically important part of the Apptio business \\* Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend \\* Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams. \\* Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI \\* Knowledge of the SaaS industry and software products \\* Excellent communication and relationship-building skills \\* Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings \\* Ability to prioritize and multitask in a fast-paced environment \\* 1-3 years of industry experience \\* At least a 3-year college degree in an associated field. \\* Customer Success experience and proactive engagement with Customers \\* Experience in Cloud Cost Optimization \\* Experience with CRM software and other customer success tools