Associate Director - Delivery

Job description

**Roles and Responsibility** - Lead and manage the delivery team for successful project execution. - Develop and implement effective delivery strategies to meet business objectives. - Collaborate with cross-functional teams to identify and mitigate risks. - Analyze and resolve complex technical issues to ensure high-quality service delivery. - Mentor and guide junior team members to enhance their skills and knowledge. - Monitor and report on key performance indicators to measure delivery effectiveness. **Job Requirements** - Proven experience in managing large-scale projects and teams. - Strong understanding of CRM/ IT Enabled Services/BPO operations and processes. - Excellent leadership and communication skills to motivate and inspire team members. - Ability to analyze complex data and make informed decisions to drive business growth. - Experience with change management and process improvement initiatives. - Strong problem-solving skills to resolve complex technical issues.