Associate Director - Delivery

Job description

Roles and Responsibility • Lead and manage the delivery team for successful project execution. • Develop and implement effective delivery strategies to meet business objectives. • Collaborate with cross-functional teams to identify and mitigate risks. • Analyze and resolve complex technical issues to ensure high-quality service delivery. • Mentor and guide junior team members to enhance their skills and knowledge. • Monitor and report on key performance indicators to measure delivery effectiveness. Job Requirements • Proven experience in managing large-scale projects and teams. • Strong understanding of CRM/ IT Enabled Services/BPO operations and processes. • Excellent leadership and communication skills to motivate and inspire team members. • Ability to analyze complex data and make informed decisions to drive business growth. • Experience with change management and process improvement initiatives. • Strong problem-solving skills to resolve complex technical issues.