Associate Director

Job description

As an AD, Candidate is Responsible for: • Responsible for a span in the range of 800 FTEs. The span can vary depending upon process complexity and stage of business • PL Management by keeping close watch on LLR • Client relationship management • Upselling capabilities and performance to add further business scope of work • Identify and lead projects of high impact within the business • Manage delivery of clients expectations outlined in the scope of work SOW. • Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality compliance guidelines, and leveraging expert resources. • Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility. • This role is to ensure that the Middle management are managing their teams and meets all KRAs SLAs. • Understand Operations and Corporate Compliance, Policies and Procedures and best practices. • Respond to all telephonic and email inquiries for clients onsite team in a clear, concise and timely manner. • Other duties as outlined by leadership Qualification: • Bachelors Degree.