Associate Director

Job description

**As an AD, Candidate is Responsible for:** - Responsible for a span in the range of 800 FTEs. The span can vary depending upon process complexity and stage of business - PL Management by keeping close watch on LLR - Client relationship management - Upselling capabilities and performance to add further business scope of work - Identify and lead projects of high impact within the business - Manage delivery of clients expectations outlined in the scope of work SOW. - Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality compliance guidelines, and leveraging expert resources. - Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility. - This role is to ensure that the Middle management are managing their teams and meets all KRAs SLAs. - Understand Operations and Corporate Compliance, Policies and Procedures and best practices. - Respond to all telephonic and email inquiries for clients onsite team in a clear, concise and timely manner. - Other duties as outlined by leadership **Qualification:** - Bachelors Degree.