Associate Manager - Servicenow QA Lead

Job description

**Greetings from DXC Technologies!!** **We are hiring for Associate Manager - ServiceNow QA Lead** **Role:** **Manager - ServiceNow QA Lead** **Mode of Work: WFO** **Location: Noida, Indore and Hyderabad** **Working Days: 5 days** **Experience: 12+ years in Industry** **Shift: Based on the project** **Qualification: Graduates only** **Salary: Upto 27 LPA + variable + other benefits (Depends on Exp/Last Dawn CTC/Interview outcome)** **Experience:** **12+ years** **Role Summary** We are looking for a **ServiceNow QA Lead with 8-10 years of experience (must have 4-6 years in ServiceNow)** to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries. **Key Responsibilities** - Own **end-to-end QA for releases** test strategy, planning, execution, and sign-off - Define and drive **QA governance, standards, and best practices** across projects - Lead **functional, regression, integration, and UAT testing** cycles - Validate **ServiceNow configurations, customizations, and integrations** - Establish and drive **test automation (ATF/Selenium)** to improve coverage and efficiency - Manage **defect lifecycle** and ensure timely resolution with development teams - Perform **data validation and ensure integrity** across ServiceNow modules - Provide **test metrics, dashboards, and quality insights** to leadership - Handle **stakeholder management** work closely with business, product owners, and client teams for sign-offs and expectations - Drive **risk identification and mitigation** related to quality and delivery timelines - Support **major releases, upgrades, and production validation** **Skills & Experience** - Strong experience in ServiceNow QA / Testing, with leadership exposure - Deep understanding of ServiceNow platform and core modules (ITSM, CSM, etc.) - Hands-on with: - Test strategy & planning - Automation tools (ATF preferred, Selenium, etc.) - Knowledge of ServiceNow configuration basics (workflows, scripting, integrations) - Experience in Agile / Scrum delivery models - Strong analytical, problem**-**solving, and communication skills **Additional Valuable Certifications** - Mandatory: **CSA (Certified System Administrator)** - Good to have: **CSM / ITSM / other ServiceNow certifications** - Knowledge and/or micro-certification in at least one of the following: - Customer Service Management (CSM) (preferred) - Playbooks - Flow Designer - Now Assist / AI - Platform Analytics - Predictive Intelligence - Service Portal - Catalog Items - Automated Test Framework (ATF) **Interested candidates can sent their resumes to reena.swathi@dxc.com** **Regards,** **HR Reena** **reena.swathi@dxc.com** **DXC Technology**