Associate Manager - Servicenow QA Lead

Job description

Greetings from DXC Technologies!! We are hiring for Associate Manager - ServiceNow QA Lead Role: Manager - ServiceNow QA Lead Mode of Work: WFO Location: Noida, Indore and Hyderabad Working Days: 5 days Experience: 12+ years in Industry Shift: Based on the project Qualification: Graduates only Salary: Upto 27 LPA + variable + other benefits (Depends on Exp/Last Dawn CTC/Interview outcome) Experience: 12+ years Role Summary We are looking for a ServiceNow QA Lead with 8-10 years of experience (must have 4-6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries. Key Responsibilities • Own end-to-end QA for releases test strategy, planning, execution, and sign-off • Define and drive QA governance, standards, and best practices across projects • Lead functional, regression, integration, and UAT testing cycles • Validate ServiceNow configurations, customizations, and integrations • Establish and drive test automation (ATF/Selenium) to improve coverage and efficiency • Manage defect lifecycle and ensure timely resolution with development teams • Perform data validation and ensure integrity across ServiceNow modules • Provide test metrics, dashboards, and quality insights to leadership • Handle stakeholder management work closely with business, product owners, and client teams for sign-offs and expectations • Drive risk identification and mitigation related to quality and delivery timelines • Support major releases, upgrades, and production validation Skills & Experience • Strong experience in ServiceNow QA / Testing, with leadership exposure • Deep understanding of ServiceNow platform and core modules (ITSM, CSM, etc.) • Hands-on with: • Test strategy & planning • Automation tools (ATF preferred, Selenium, etc.) • Knowledge of ServiceNow configuration basics (workflows, scripting, integrations) • Experience in Agile / Scrum delivery models • Strong analytical, problem-solving, and communication skills Additional Valuable Certifications • Mandatory: CSA (Certified System Administrator) • Good to have: CSM / ITSM / other ServiceNow certifications • Knowledge and/or micro-certification in at least one of the following: • Customer Service Management (CSM) (preferred) • Playbooks • Flow Designer • Now Assist / AI • Platform Analytics • Predictive Intelligence • Service Portal • Catalog Items • Automated Test Framework (ATF) Interested candidates can sent their resumes to reena.swathi@dxc.com Regards, HR Reena reena.swathi@dxc.com DXC Technology