Sr Analyst I Infrastructure Services

Job description

**Job Description:** - **Storage Administration**: - Manage, design, and implement storage solutions across multiple platforms (EMC VMAX3, PMAX, 3PAR, Pure storage arrays). - Perform daily monitoring, troubleshooting, provisioning, and performance analysis of storage environments. - Strong administration knowledge in storage replications, SYMCLI, and storage performance tuning. - **Backup Administration**: - Manage enterprise-wide Tivoli Storage Manager (TSM) infrastructure, including installation, configuration, maintenance, and troubleshooting. - Ensure efficient backups using Data Domain storage and virtual tape libraries, and ensure business continuity through Disaster Recovery (DR) planning and testing. - Handle capacity and performance of the backup infrastructure, ensuring data integrity and compliance with internal standards. - **Incident Management and Problem Solving**: - Identify and resolve hardware and software issues, ensuring timely root cause analysis (RCA) and preventive measures. - Interface with hardware vendors for hardware support and case resolution. - Handle incident and problem management with adherence to ITIL processes and Service Level Agreements (SLAs). - **Change Management**: - Participate in change management processes to implement solutions and upgrades with zero downtime or impact on production environments. - Manage system upgrades, patch management, and apply software support packs as needed. - **Disaster Recovery and Business Continuity Planning (DR/BCP)**: - Contribute to the design, planning, and testing of disaster recovery processes for storage and backup systems. - Monitor and maintain off-site tape rotations and inventory in compliance with the DR program. - **System Administration**: - Administer RHEL/AIX systems, IBM storage, and Data Domain Virtual Tape Libraries. - Perform fine-tuning and troubleshooting to optimize TSM environment performance. - **Documentation and Reporting**: - Create and update documentation for storage and backup processes, procedures, and standards. - Generate and analyze operational reports for TSM servers and produce RCA documents for complex issues. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available** [here](https://nam12.safelinks.protection.outlook.com/?url=https://careers.dxc.com/global/en%23fraud_warning&data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&reserved=0)***.***