Associate Product Operations

Job description

Associate Product Operations About Company Masai School is a fast-growing outcome-driven EdTech platform focused on building careers through industry-relevant learning programs. We are building scalable products that impact thousands of learners and organizations across India. We are looking for a detail-oriented and execution-driven Associate Product Operations professional who can help streamline product operations, coordinate cross-functional teams, and ensure smooth product launches and ongoing improvements. Role: Associate Product Operations Experience: 1 3 Years Location: Bangalore Key Responsibilities • Support the day-to-day operations of the Product team to ensure smooth execution of product initiatives. • Coordinate with Product Managers, Engineering, Design, Business, and Operations teams to track feature development and releases. • Maintain product documentation, SOPs, release notes, and process workflows. • Monitor product issues, bugs, and enhancement requests, ensuring timely resolution with relevant stakeholders. • Track product performance metrics and prepare reports to support data-driven decision-making. • Assist in user acceptance testing (UAT) and validate new features before release. • Gather customer feedback from internal and external stakeholders and help prioritize operational improvements. • Manage product backlogs, tickets, and workflows using tools like Jira or similar platforms. • Ensure timely communication of product updates, releases, and operational changes across teams. • Identify process gaps and recommend automation or operational improvements to enhance efficiency. • Support onboarding and training for internal teams on new product features and workflows. Requirements • 1 3 years of experience in Product Operations, Product Management, Business Operations, Project Coordination, or a similar role. • Experience working in a startup or fast-paced environment is preferred. • Strong organizational and project coordination skills. • Excellent communication and stakeholder management abilities. • Strong analytical and problem-solving skills with attention to detail. • Ability to manage multiple tasks and prioritize effectively. • Hands-on experience with tools such as Jira, Notion, Google Sheets/Excel, Confluence , or similar collaboration tools. • Basic understanding of SaaS products and the software development lifecycle. • Familiarity with Agile/Scrum processes is preferred. Preferred Qualifications • Experience in EdTech, SaaS, or technology-driven organizations. • Comfortable working with product, engineering, and business teams. • Strong ownership mindset with a focus on execution and operational excellence. • Experience supporting product launches, release management, or product support processes. • Basic knowledge of SQL, Google Analytics, Mixpanel, or other analytics tools is a plus. Why Join Masai • Opportunity to work on products that impact thousands of learners across India. • Collaborate closely with Product, Engineering, and Leadership teams. • Fast-paced startup culture with high ownership and learning opportunities. • Exposure to end-to-end product operations and product delivery. • Strong career growth opportunities in a rapidly scaling EdTech company.