Associate Product Operations

Job description

**Associate Product Operations** **About Company** Masai School is a fast-growing outcome-driven EdTech platform focused on building careers through industry-relevant learning programs. We are building scalable products that impact thousands of learners and organizations across India. We are looking for a detail-oriented and execution-driven **Associate Product Operations** professional who can help streamline product operations, coordinate cross-functional teams, and ensure smooth product launches and ongoing improvements. **Role:** Associate Product Operations **Experience:** 1 3 Years **Location:** Bangalore **Key Responsibilities** - Support the day-to-day operations of the Product team to ensure smooth execution of product initiatives. - Coordinate with Product Managers, Engineering, Design, Business, and Operations teams to track feature development and releases. - Maintain product documentation, SOPs, release notes, and process workflows. - Monitor product issues, bugs, and enhancement requests, ensuring timely resolution with relevant stakeholders. - Track product performance metrics and prepare reports to support data-driven decision-making. - Assist in user acceptance testing (UAT) and validate new features before release. - Gather customer feedback from internal and external stakeholders and help prioritize operational improvements. - Manage product backlogs, tickets, and workflows using tools like Jira or similar platforms. - Ensure timely communication of product updates, releases, and operational changes across teams. - Identify process gaps and recommend automation or operational improvements to enhance efficiency. - Support onboarding and training for internal teams on new product features and workflows. **Requirements** - **1 3 years** of experience in Product Operations, Product Management, Business Operations, Project Coordination, or a similar role. - Experience working in a startup or fast-paced environment is preferred. - Strong organizational and project coordination skills. - Excellent communication and stakeholder management abilities. - Strong analytical and problem-solving skills with attention to detail. - Ability to manage multiple tasks and prioritize effectively. - Hands-on experience with tools such as **Jira, Notion, Google Sheets/Excel, Confluence** , or similar collaboration tools. - Basic understanding of SaaS products and the software development lifecycle. - Familiarity with Agile/Scrum processes is preferred. **Preferred Qualifications** - Experience in EdTech, SaaS, or technology-driven organizations. - Comfortable working with product, engineering, and business teams. - Strong ownership mindset with a focus on execution and operational excellence. - Experience supporting product launches, release management, or product support processes. - Basic knowledge of SQL, Google Analytics, Mixpanel, or other analytics tools is a plus. **Why Join Masai** - Opportunity to work on products that impact thousands of learners across India. - Collaborate closely with Product, Engineering, and Leadership teams. - Fast-paced startup culture with high ownership and learning opportunities. - Exposure to end-to-end product operations and product delivery. - Strong career growth opportunities in a rapidly scaling EdTech company.