Associate Site Reliability Engineer

Job description

, IndiaJob Family Group: Information Technology (IT)Worker Type: RegularPosting Start Date: July 27, 2026Business Unit: Projects and TechnologyExperience Level: Early CareersJob Description: What you’ll be doing? • Support end-to-end application operations delivery within Power Platform and Copilot Studio Services. • Work on Power Platform services including Power Apps, Power Automate, Power Shell, Logic Apps, Azure Functions etc. • Work on Copilot Studio services including Agent Support, Environment management, Connector policy, Copilot studio administration etc.   • Participate in technical issue resolution and assist in troubleshooting complex incidents. • Collaborate with natural teams (COE, Portfolio, Architect, CISO, Development etc.) for smooth onboarding of new services and interfaces. • Review technical changes and provide inputs for approvals. • Support major incident calls with required technical expertise. • Perform trend analysis for incidents, problems, and change activities. • Contribute to ensuring the integrity of Integration Services, including interfaces and technical architecture. • Assist in Power Platform and Copilot Studio platform setup activities, coordinating with New Service Delivery, Portfolio, and Center of Expertise teams. • Support vendor discussions on operational aspects such as service reviews, license usage, and ticket management. • Participate in day-to-day operational activities ensuring adherence to SLAs and Operating Plan targets. • Contribute to Continuous Improvement (CI) initiatives and process enhancements. • Collaborate with vendors, partners, and internal teams on feature adoption, issue resolution, and design discussions. Accountabilities • Support change implementation and Incident/Problem resolution by coordinating with operations teams and suppliers. • Assist in handling complex issues, RCA, improvement initiatives, and onboarding activities. • Participate in technical change reviews, approvals, and planning for platform and interface upgrades. • Ensure runbooks, support documentation, and operational procedures are maintained and up to date. • Support communication with business and IT stakeholders by sharing updates and managing escalations. • Ensure compliance and regulatory requirements are followed, with proper evidence collection. • Support smooth project transition to operations. • Act as an incident coordination point within assigned time zone when required. • Contribute to CI practices including daily huddles, performance tracking, and problem-solving activities. • Support management of application services and vendors in line with defined service levels. What we need from you? • Bachelor's degree (or equivalent qualification) with at least 3-5 years of relevant experience. • Hands-on experience with Power Platform and Copilot Studio technologies: Power Apps, Power Automate, Copilot Studio, C#, .NET Core, Azure Functions, Dataverse / Dynamics + data modelling, PowerShell, API integration (REST/SOAP, connectors, webhooks) • Strong analytical and problem-solving skills. • Basic understanding of ITIL framework. • Experience in production support for Power Platform and Copilot Sutdio services environments. • Good communication skills with ability to work with global stakeholders. • Ability to work across teams, cultures, and time zones. • Experience in coordination, issue tracking, and stakeholder collaboration. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. • Progress as a person as we work on the energy transition together. • Continuously grow the transferable skills you need to get ahead. • Work at the forefront of technology, trends, and practices. • Collaborate with experienced colleagues with unique expertise. • Achieve your balance in a values-led culture that encourages you to be the best version of yourself. • Benefit from flexible working hours, and the possibility of remote/mobile working. • Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. • Take advantage of paid parental leave, including for non-birthing parents. • Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. • Grow as you progress through diverse career opportunities in national and • international teams. • Gain access to a wide range of training and development programmes. We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. - Shell in India Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Dow