Associate, Specialist, Operations, Sec Svcs- Custody Svcs, Corporate Banking, Technology and Operations

Job description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Responsible for managing end-to-end Corporate Action activities , ensuring accurate, timely and compliant processing of both voluntary and involuntary events . The role requires strong attention to detail, effective stakeholder management and the ability to manage highly time-sensitive and market-driven activities . Key Responsibilities End-to-End Corporate Action Processing • Manage voluntary and involuntary Corporate Action events from announcement through completion. • Review event details, validate eligibility and ensure accurate processing of client entitlements. • Handle activities such as dividends, interest, bonus, rights, mergers, tender offers and other market events. Event Tracking & Monitoring • Track Corporate Action announcements, deadlines, record dates, ex-dates and payment dates. • Ensure all critical milestones are monitored and actioned within prescribed timelines. • Proactively follow up on pending inputs and exceptions to avoid missed deadlines. Voluntary Corporate Actions & Voting • Manage client elections and instructions for voluntary events within market deadlines. • Coordinate and facilitate proxy voting / voting-related activities, ensuring instructions are captured, validated and submitted accurately. • Monitor outstanding elections and escalate potential risks before cut-off times. Time-Critical Operations • Manage activities where strict market and client deadlines apply. • Prioritise urgent events and ensure timely execution to prevent financial, operational or client impact. • Provide timely escalation and follow-up on exceptions and deadline-sensitive matters. Risk & Compliance • Ensure Corporate Action processing is performed in line with internal controls, market practices and regulatory requirements. • Perform appropriate validations and maker-checker controls. • Identify operational risks, investigate discrepancies and ensure timely resolution. Stakeholder Management • Coordinate with internal teams, clients, custodians, agents and other stakeholders for timely completion of events. • Provide clear and timely communication on event status, pending actions and exceptions. Key Skills & Competencies • Strong knowledge of Corporate Action processes. • Understanding of voluntary and involuntary events. • Excellent tracking and deadline management skills. • Strong attention to detail and control mindset. • Ability to manage high-volume and time-sensitive activities. • Strong analytical, problem-solving and escalation skills. • Effective stakeholder management and communication. • Ability to work under pressure and support critical activities beyond regular working hours when required. Location: Mumbai Job: Operations Schedule: Regular Employee Status: Full time