Associate Technical Support Engineer

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Title: Associate Technical Support EngineerTeam: Technical Support EngineeringAbout the RoleWe are looking for an associate technical support engineer, with a proven recordof accomplishment in technical field to join our Support Success Organization.You will be responsible for ensuring our customers’ success and satisfaction withour products and contributing to their long-term loyalty.Responsibilities include but not limited to: Respond to customer-submitted support cases and help diagnose technicalissues Troubleshoot product bugs, configuration problems, and integrationfailures Collaborate with senior engineers to escalate and resolve complex cases Document solutions and contribute to internal knowledge bases and helparticles Reproduce issues in test environments and write clear bug reports forEngineeringEligibility Criteria: B.E., BTech, MCA degree or equivalent technical experience 0-2 years of industry experience in supporting mission critical softwarecomponentsRequired Skills: Ability to quickly learn new technologies Strong analytical and problem-solving skills Ability to thrive in a fast-paced environment Excellent in effectively communicating technical challenges and proposingsolutions. Skilled in navigating through ambiguous or undefined problems, coupledwith the ability to think abstractlyDesired Skills: Experience with Salesforce (formerly Informatica) products like Powercenter (PC), Enterprise Data Catalog (EDC), Data Quality (DQ) , Cloud DataIntegration (CDI), Cloud Application Integration (CAI), ILM suite like TDM,Data Masking, Data Archive and Master Data Management (MDM) Experience with programming languages such as Java, C++ or Python, Bashetc. Knowledge of web development technologies (HTML, CSS, JavaScript) andframeworks(React, Angular, or Vue.js) is a plus. Basic understanding of APIs, databases, or cloud technologies Understanding of networking fundamentals (DNS, HTTP, REST APIs) Strong in Computer Science fundamentals, including object-orienteddesign, data structures, algorithm development, problem-solving, andStrong analytical skills Excellent written and verbal communication skills Customer-first mindset — you genuinely enjoy helping peopleModern Tooling Acumen (Good to Have): Experience using and critically reviewing code and artifacts generated bylargelanguage model (LLM) coding assistants and agentic tools Ability to effectively guide AI tools to achieve desired outcomes is a plus Experience using Copilot, Cursor, Claude Code, Gemini, or other agent-basedframeworks are plus Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or