Azure Site Reliability Engineer (SRE) + SQL - SaaS Operations

Job description

Azure Site Reliability Engineer (SRE) + SQL - SaaS Operations Job Overview We are seeking a highly motivated Azure Site Reliability Engineer (SRE) - SaaS Operations to support, maintain, and enhance the reliability of business-critical SaaS applications hosted on Azure cloud environments. The ideal candidate will have hands-on experience in Production Support, Application Support, Incident Management, Root Cause Analysis (RCA), Azure Cloud Operations, Monitoring & Observability, Linux Administration, and SQL Troubleshooting. The role requires close collaboration with Engineering, Product, DevOps, Security, and Infrastructure teams to ensure high availability, operational excellence, and continuous service improvement. Key Responsibilities • Provide L2/L3 support for production applications and cloud-hosted services. • Monitor system health, availability, performance, and reliability using enterprise monitoring platforms. • Handle P1/P2 incidents and drive timely resolution within SLA targets. • Perform Root Cause Analysis (RCA) for critical incidents and implement preventive measures. • Support and troubleshoot Azure-based infrastructure and platform services. • Investigate application, infrastructure, networking, and database-related issues. • Analyze logs, metrics, dashboards, and alerts to proactively identify service degradation. • Perform deployment validation, release support, smoke testing, and rollback activities. • Support Azure App Services, Azure Functions, Azure SQL Database, Azure Storage, Azure Redis Cache, and related cloud services. • Troubleshoot data issues using SQL queries and database validation techniques. • Support Linux-based production environments and perform operational troubleshooting. • Collaborate with Development, Cloud, Infrastructure, and Security teams during major incidents and production releases. • Participate in on-call support and operational readiness activities. • Develop and maintain SOPs, runbooks, knowledge base articles, and operational documentation. • Drive automation initiatives to improve reliability, efficiency, and operational stability. Required Skills Cloud Technologies • Microsoft Azure (Mandatory) • Azure Virtual Machines • Azure App Services • Azure Functions • Azure Monitor • Azure Log Analytics • Application Insights • Azure SQL Database • Azure Storage Accounts • Azure Networking • Azure Key Vault • Azure Redis Cache • Azure Cognitive Search • Azure Backup & Disaster Recovery Monitoring & Observability Hands-on experience with one or more of the following: • Splunk • Dynatrace • Grafana • Datadog • Prometheus • ELK Stack • New Relic • AppDynamics Production Support & Operations • Production Support • Application Support • Incident Management • Problem Management • Change Management • Root Cause Analysis (RCA) • ITIL Processes • SLA Management • On-call Support Operating Systems • Linux Administration • Linux Troubleshooting • Shell Scripting Database Skills • SQL • SQL Server / PostgreSQL / MySQL • Query Execution • Data Validation • Performance & Issue Troubleshooting DevOps & Automation (Good to Have) • Azure DevOps • Git • Jenkins • Docker • Kubernetes (AKS preferred) • Terraform • CI/CD Concepts Additional Skills • SaaS Application Support • Cloud Operations • Release Management • Deployment Validation • Log Analysis • Performance Monitoring Preferred Experience • Experience supporting SaaS-based applications. • Experience in Cloud Operations or Site Reliability Engineering (SRE). • Experience handling customer-facing production environments. • Experience working in a 24x7 support model. • Experience in Banking, Healthcare, Telecom, Retail, Insurance, or Product-based organizations. Preferred Certifications • Microsoft Azure Fundamentals (AZ-900) • Microsoft Azure Administrator Associate (AZ-104) • ITIL Foundation • Certified Kubernetes Administrator (CKA) • AWS Cloud Certifications Ideal Candidate Profile Professionals currently working as: • Site Reliability Engineer (SRE) • Azure SRE Engineer • Cloud Operations Engineer • SaaS Operations Engineer • Application Support Engineer • Production Support Engineer • Platform Support Engineer • Cloud Support Engineer with strong experience in Azure, Incident Management, Monitoring Tools, RCA, Linux, SQL, Production Support, and SaaS Operations .