Banking Operations Specialist

Job description

• Leads team in the achievement of project milestones and team goals • To oversee the day-to-day activities of a group of employees • Coaches, motivates and guides team members • Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance • To improve efficiency, quality and services of ongoing projects/processes • Significant portion of time still spent on performing work of the team • Regularly review the work of team members • Identifies opportunities for improvement; recommends possible training opportunities • Ensures team is meeting or exceeding contractual and service level obligations to customers • Collects customer’s needs and translates to appropriate solutions • Interacts with customers and internal departments to resolve issues • Ensures accurate and timely processing of transactions to meet and exceed customer SLA • Adhere to all appropriate and agreed standardized processes and procedures • Acting as the Subject Matter Expert for the team • Conducting leading the training programs based on business needs • Attending team meetings and customer calls to gather feedback and updates