Banking Operations Specialist

Job description

- Leads team in the achievement of project milestones and team goals - To oversee the day-to-day activities of a group of employees - Coaches, motivates and guides team members - Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance - To improve efficiency, quality and services of ongoing projects/processes - Significant portion of time still spent on performing work of the team - Regularly review the work of team members - Identifies opportunities for improvement; recommends possible training opportunities - Ensures team is meeting or exceeding contractual and service level obligations to customers - Collects customer’s needs and translates to appropriate solutions - Interacts with customers and internal departments to resolve issues - Ensures accurate and timely processing of transactions to meet and exceed customer SLA - Adhere to all appropriate and agreed standardized processes and procedures - Acting as the Subject Matter Expert for the team - Conducting leading the training programs based on business needs - Attending team meetings and customer calls to gather feedback and updates