Branch Manager- South Bombay/ Thane/ Navi Mumbai

Job description

Job Purpose:To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values .Key Responsibilities:Business Development & Revenue Generation • Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.). • Identify local market opportunities and develop strategies to increase customer base and wallet share. • Ensure cross-selling and upselling of products through effective customer engagement. Customer Service & Relationship Management • Ensure high standards of customer service and satisfaction. • Resolve customer queries and complaints promptly and effectively. • Build long-term relationships with key customers and stakeholders. Operations & Compliance • Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines. • Ensure timely and accurate reporting, audit compliance, and risk management. • Maintain branch hygiene in terms of documentation, cash management, and security protocols. Team Leadership & Development • Lead, motivate, and manage branch staff to achieve performance goals. • Conduct regular training, coaching, and performance reviews. • Foster a culture of ownership, accountability, and continuous improvement. Strategic Alignment & Change Enablement • Translate organizational strategy into actionable branch-level plans. • Promote innovation and adaptability in response to market and regulatory changes. • Champion digital adoption and process improvements. Key Competencies:Functional Competencies • Customer Orientation • Drive for Results • Quality Focus • Problem Solving • Professional Entrepreneurship • Influence and Impact Leadership Competencies • Lead the Way • Lead and Develop People • Enable Change Technical Competencies • Proficiency in MS Office and banking software • Understanding of retail banking products and services • Knowledge of regulatory and compliance frameworks Success Metrics: • Achievement of branch sales and revenue targets • Customer satisfaction scores • Compliance and audit ratings • Employee engagement and performance metrics Interested candidates can send their Resume nitin.singh7@yesbank.in / 8657646484