Branch Network Support Engineer

Job description

**Job Title: Branch Network Support Engineer** **Role Summary** Responsible for providing end-user IT Network support and ensuring the smooth operation of branch network infrastructure, including SD-WAN, switching, and network connectivity. The role involves troubleshooting network-related issues to maintain high service availability across branch locations. **Key Responsibilities** **End User Support** - Provide L1/L2 support for network issues. - Install, configure, and troubleshoot branch Network. - Resolve user incidents and service requests within defined SLA timelines. - Support onboarding and IT network setup for new branch and employee. **Network Support** - Monitor and troubleshoot branch network connectivity issues. - Configure and maintain SD-WAN devices and branch routing infrastructure. - Manage and troubleshoot Layer 2/Layer 3 switches, VLANs, and LAN/WAN connectivity. - Coordinate with ISPs and managed network support vendors for SDWAN and connectivity issues. - Support Wi-Fi infrastructure and ensure optimal network performance. **Security & Compliance** - Ensure compliance with IT security policies and standards. - Support security solutions and patch management activities. - Report and escalate security incidents promptly. **Documentation & Reporting** - Maintain incident records, root cause analysis, and resolution documentation. - Prepare periodic reports on branch IT infrastructure and support activities. - Update network diagrams and technical documentation. **Required Skills** - Strong knowledge of **SD-WAN technologies**. - Hands-on experience with **switching (Cisco/Versa /Fortinet or equivalent)**. - Troubleshooting of **LAN, WAN, TCP/IP, DNS, DHCP, VLANs, VPNs**. - Desktop and laptop support (Windows 11). - Basic understanding of network security and firewalls. - Experience with ticketing systems and remote support tools. **Desired Qualifications** - Bachelors degree in IT or any discipline , or related field. - 1–2 years of experience in network and end-user support. - Certifications such as **CCNA, or equivalent** are preferred. **Key Competencies** - Problem-solving and analytical skills. - Customer-focused approach. - Good communication and coordination skills