Branch Network Support Engineer

Job description

Job Title: Branch Network Support Engineer Role Summary Responsible for providing end-user IT Network support and ensuring the smooth operation of branch network infrastructure, including SD-WAN, switching, and network connectivity. The role involves troubleshooting network-related issues to maintain high service availability across branch locations. Key Responsibilities End User Support • Provide L1/L2 support for network issues. • Install, configure, and troubleshoot branch Network. • Resolve user incidents and service requests within defined SLA timelines. • Support onboarding and IT network setup for new branch and employee. Network Support • Monitor and troubleshoot branch network connectivity issues. • Configure and maintain SD-WAN devices and branch routing infrastructure. • Manage and troubleshoot Layer 2/Layer 3 switches, VLANs, and LAN/WAN connectivity. • Coordinate with ISPs and managed network support vendors for SDWAN and connectivity issues. • Support Wi-Fi infrastructure and ensure optimal network performance. Security & Compliance • Ensure compliance with IT security policies and standards. • Support security solutions and patch management activities. • Report and escalate security incidents promptly. Documentation & Reporting • Maintain incident records, root cause analysis, and resolution documentation. • Prepare periodic reports on branch IT infrastructure and support activities. • Update network diagrams and technical documentation. Required Skills • Strong knowledge of SD-WAN technologies. • Hands-on experience with switching (Cisco/Versa /Fortinet or equivalent). • Troubleshooting of LAN, WAN, TCP/IP, DNS, DHCP, VLANs, VPNs. • Desktop and laptop support (Windows 11). • Basic understanding of network security and firewalls. • Experience with ticketing systems and remote support tools. Desired Qualifications • Bachelors degree in IT or any discipline , or related field. • 1–2 years of experience in network and end-user support. • Certifications such as CCNA, or equivalent are preferred. Key Competencies • Problem-solving and analytical skills. • Customer-focused approach. • Good communication and coordination skills