Business Associate - Office Support

Job description

Roles & Responsibilities: • Working on various supply/demand processes and contributing to process improvement • Maintain a healthy relationship with partners/customers • Ensure partner/customer queries are resolved real-time • Provide regular feedback from partners/customers related to the service and experience • To understand the overall objective of the calling activity & record responses correctly on various sheets to make qualitative insights • Make cold calls and follow up calls to leads/prospects to assist in conversion • Actively track conversion to make process improvements • Should have proper knowledge of all the processes, and do not dependable on others for their work • Build and manage a high-performing ops team, ensuring clarity of targets & KRAs. Monitor team efficiency, service levels, and city performance metrics, implementing improvements proactively. Skills / Competencies: • Good Communication & Interpersonal Skills • Ability to train, support and motivate the colleague & team members • Basic/Advances Knowledge of making reports in MS Excel / Google Sheets, Should have hands-on in making reports • Knowledge of SQL is an added advantage • Proficient in translating data into clear, business-relevant insights. • High level of empathy towards the peers and external stakeholders • Good Decision Making Skill • High Ownership and Responsiveness at all times • Positive and professional demeanour - Go getter attitude essential • Inquisitiveness to understand the problem/assignment and obtain necessary learning before setting on to work • Highly performance driven and smart