Carrier Analyst

Job description

**About Us** Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **Job Summary** Foundever is seeking a highly motivated and experienced Carrier Analyst to join our dynamic team. This position will play a key role in managing our global network and telecommunication infrastructure by overseeing relationships with carrier partners, optimizing telecommunication services, and ensuring efficient service delivery. **Primary Job Responsibilities** - Maintain strong relationships with Foundever's global carrier partners, fostering effective communication and collaboration. - Analyze and evaluate telecommunication service options, recommending the most cost-effective and efficient solutions for the company's needs. - Manage the entire ordering process for all phases of carrier services, including colocation cross-connects, voice and data circuits, and toll-free and toll services. - Coordinate technical transitions and troubleshooting between carriers and Foundever's engineering team. - Develop and implement processes and procedures for efficient carrier service provisioning and track cost savings through timely order completion. - Perform in-depth analysis of potential cost saving opportunities and actively pursue their implementation. - Collaborate with the team to ensure domestic and international voice and data circuit resiliency. - Maintain clear and concise communication with management and stakeholders regarding carrier services performance and progress. - Perform other duties as assigned. **What You Need In Order To Be Successful** - Bachelor's degree in Information Technology, Telecommunications, or a related field preferred, with at least 4 years of experience in ordering and managing telecommunication services. - Strong understanding of global carrier methodologies, tools, standards, and procedures. - Proven track record of successful project management and service delivery. - Excellent analytical, problem-solving, and decision-making skills. - Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with multiple stakeholders. - Proficiency in PC and desktop applications, including Microsoft Office Suite and relevant industry tools. - Experience with Carrier Toll Free routing tools a plus. **Our Offer** - Fully remote working in India - Permanent Full Time Role working 2:30 PM–11:30 PM IST - Competitive salary and benefits package - Opportunity to work with a global team of talented professionals - Dynamic and challenging work environment - Chance to make a real impact on the company's success - Continuous learning and development opportunities This is a great opportunity for a seasoned Carrier Analyst with a passion for optimizing network infrastructure and building strong relationships. If you are excited about working in a fast-paced environment and contributing to Foundever's global success, we encourage you to apply! #Remote