Carrier Analyst

Job description

About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Job Summary Foundever is seeking a highly motivated and experienced Carrier Analyst to join our dynamic team. This position will play a key role in managing our global network and telecommunication infrastructure by overseeing relationships with carrier partners, optimizing telecommunication services, and ensuring efficient service delivery. Primary Job Responsibilities • Maintain strong relationships with Foundever's global carrier partners, fostering effective communication and collaboration. • Analyze and evaluate telecommunication service options, recommending the most cost-effective and efficient solutions for the company's needs. • Manage the entire ordering process for all phases of carrier services, including colocation cross-connects, voice and data circuits, and toll-free and toll services. • Coordinate technical transitions and troubleshooting between carriers and Foundever's engineering team. • Develop and implement processes and procedures for efficient carrier service provisioning and track cost savings through timely order completion. • Perform in-depth analysis of potential cost saving opportunities and actively pursue their implementation. • Collaborate with the team to ensure domestic and international voice and data circuit resiliency. • Maintain clear and concise communication with management and stakeholders regarding carrier services performance and progress. • Perform other duties as assigned. What You Need In Order To Be Successful • Bachelor's degree in Information Technology, Telecommunications, or a related field preferred, with at least 4 years of experience in ordering and managing telecommunication services. • Strong understanding of global carrier methodologies, tools, standards, and procedures. • Proven track record of successful project management and service delivery. • Excellent analytical, problem-solving, and decision-making skills. • Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with multiple stakeholders. • Proficiency in PC and desktop applications, including Microsoft Office Suite and relevant industry tools. • Experience with Carrier Toll Free routing tools a plus. Our Offer • Fully remote working in India • Permanent Full Time Role working 2:30 PM–11:30 PM IST • Competitive salary and benefits package • Opportunity to work with a global team of talented professionals • Dynamic and challenging work environment • Chance to make a real impact on the company's success • Continuous learning and development opportunities This is a great opportunity for a seasoned Carrier Analyst with a passion for optimizing network infrastructure and building strong relationships. If you are excited about working in a fast-paced environment and contributing to Foundever's global success, we encourage you to apply! #Remote