Channel Manager (API)

Job description

**About the Opportunity:** **Role:** Channel Manager **Level:** Senior Executive/ Assistant Manager **Location:** Gurugram **Reporting to:** Senior Manager - International Hotels **About the Function:** The International Hotel Supply team at MakeMyTrip manages a robust portfolio of over 17,000 premium hotels across the globe. From iconic island getaways like the Maldives and Bali to bustling urban hubs such as Dubai, Bangkok, and key destinations across Europe, we ensure our customers have access to world-class stays. With a strong focus on quality, competitiveness, and partner relationships, the team plays a pivotal role in strengthening MakeMyTrips global footprint and delivering exceptional travel experiences. **About the Role:** As a Channel Manager Integration Specialist, you will be responsible for leading the end-to-end technical and operational integration of Channel Managers (CMs) with the OTAs booking platform. You will work closely with internal product, tech, and partner teams, as well as external channel manager vendors and hotel partners, to ensure seamless API connectivity, data accuracy, and booking flow integrity. **What will you be doing:** **1. Channel Integration & Onboarding:** - Support the technical onboarding of new Channel Manager (CM) partners via XML/API integrations. - Review API documentation from OTA and CM platforms to help map rates, availability, content, and reservation flows. - Collaborate with product and engineering teams to follow integration processes, coordinate testing, and ensure timely delivery. **2. Partner Coordination:** - Act as the primary point of contact for CM partners during the integration phase. - Track integration progress, align on timelines, and prepare partners for go-live. - Conduct basic training sessions for partners on OTA requirements and platform functionality. **3. Testing & QA:** - Assist in executing end-to-end testing for ARI (Availability, Rates, Inventory) and reservation flows. - Monitor staging and production systems to identify and report issues. - Verify rate accuracy, booking rules, and cancellation policies as part of standard test cases. **4. Post-Go-Live Support & Maintenance:** - Regularly monitor live channel performance through dashboards and system logs. - Collaborate with tech and operations teams to troubleshoot sync issues or booking errors. - Escalate partner concerns to relevant teams and help ensure timely resolution. **5. Documentation & Reporting:** - Contribute to maintaining integration guides, configuration steps, and testing templates. - Share updates on ongoing integrations, known issues, and partner performance with internal stakeholders. **Qualification & Experience** - Bachelors degree in Computer Science, IT, Hospitality, or a related field, with 2–5 years of relevant experience in OTA, hospitality tech, or system integrations. - Prior experience with Channel Managers, PMS, or CRS platforms is preferred. - Hands-on experience with XML/JSON APIs and integration workflows. - Strong analytical and debugging skills, with the ability to troubleshoot sync and reservation issues. **Key Success Factors for the Role** - Proven ability to work cross-functionally with Product, Tech, Supply, Finance, and Post-Sales teams, as well as external partners, to drive successful integrations and deliver business impact. - Strong business acumen, with a track record of scaling partner relationships and delivering long-term value through both technical and strategic alignment.