Sales Development Representative

Job description

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. The Opportunity We’re looking for a driven, high-energy Sales Development Representative to help fuel our growth through strategic outbound prospecting. This role is ideal for someone who thrives in a fast-paced environment, enjoys creating opportunities from the ground up, and is motivated by turning cold prospects into meaningful sales conversations. As an SDR, you’ll be on the front lines of our go-to-market organization, identifying high-potential accounts, researching key stakeholders, and executing thoughtful outbound outreach across phone, email, LinkedIn, and other channels. You’ll be responsible for breaking into target accounts, generating qualified meetings, and building the early-stage pipeline that drives our sales organization forward. This is a great opportunity for someone who wants to sharpen their prospecting and sales skills, learn how to sell into complex organizations, and build a strong foundation for a career in B2B sales. The ideal candidate is persistent, curious, coachable, and comfortable with the high level of activity and experimentation required to succeed in outbound. What You’ll Be Doing • Drive high-quality outbound pipeline by securing and qualifying meetings with prospective clients through cold calling, email outreach, and social selling across target accounts and verticals. • Research, map, and deeply understand prospective accounts to identify whitespace, uncover buying triggers, and craft tailored outreach strategies for enterprise prospects within your territory. • Build strong relationships with new and existing prospects, uncover business needs, and effectively align them with our product capabilities to create net-new opportunities. • Address product and capability questions during early sales conversations and guide prospects through the qualification process. • Consistently achieve and aim to exceed weekly, monthly, and quarterly pipeline metrics, including qualified meetings, new contacts, and opportunity creation. • Partner closely with Account Executives to collaborate on strategiesonrun joint strategies that drive value, accelerate deal cycles, and influence account penetration. • Own and manage your SDR pipeline, ensuring qualified prospects seamlessly move into discovery and demo stages. • Actively participate in weekly strategy and training sessions to strengthen product knowledge, messaging, and sales acumen. • Leverage the full sales tech stack (LinkedIn Sales Navigator, Salesforce,Clay, ZoomInfo, Outreach, Nooks, etc.) to optimise targeting, productivity, and conversion. • Maintain rigorous CRM hygiene, ensuring accurate forecasting, activity tracking, and data integrity in Salesforce. What You’ll Bring to the Role • A self-motivated, goal-oriented mindset with a strong bias for action. • Be comfortable managing outreach primarily leveraging calls over other channels. The majority of outreach should be over the phone via email and LinkedIn. • Relentless drive to achieve outcomes and resilience when navigating challenges or ambiguity. • The ability to deeply personalize outreach in creative ways to get contact engaged and moving in the pipeline. • High personal standards, always bringing your best effort; no interest in average or passive performance. • Genuine passion for technology and curiosity about how software transforms customer experiences. • A long-term interest in software sales or customer-facing roles as your career path. • Comfort operating in a fast-paced, high-energy environment where priorities can shift quickly. • Strong ability to think on your feet, communicate clearly, and handle unexpected questions with confidence. • Coachable, adaptable, and eager to continuously learn and grow. • Excellent interpersonal, verbal, and written communication skills with a polished professional presence. • Strong organisational discipline and commitment to managing your time, pipeline, and tasks effectively. • High willingness to “smile and dial”, comfortable with high-volume outbound calling and phone-based engagement. • Experience with LinkedIn Sales Navigator and Outreach or Nooks. Any experience with intent tools such as 6Sense/ Clay is a bonus. Perks & Benefits • Comprehensive medical insurance coverage for self and family, including free online doctor consultations and additional wellness benefits • Accidental insurance and group term life insurance coverage • Privilege and sick leave in line with applicable statutory norms • Generous national and festive holidays, along with well-defined parent