Chief Manager - Quality & Service Excelllence

Job description

KEY RESPONSIBILITIES Project Management and Delivery - Six Sigma • Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions. • Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance. • Facilitating change stakeholder management as part of transformational programs and improvement projects • Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs. • Work with project teams for representing the function/organization in various external/internal Quality Competitions. • Conduct internal/external benchmarking and in-sighting for best practice identification and replication Process Excellence (Business Process Management System, BPM) • Process identification, documentation and managing version controls • Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment • Work with business training teams to design process level training and certification program and drive adoption in partnership with business • Designing process flow diagrams on ARIS Quality Culture and Capability Building • Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.) • Reporting of Quality initiatives to Sr. management • Support in last mile deployment of all Quality initiatives at functional level MEASURES OF SUCCESS • Six Sigma project closures • Business Impact achieved • BPM task completion • Driving QDNA at functional level • Monthly governance and dash boarding KEY RELATIONSHIPS (Internal /External) Internal: Business heads, Quality head,Cross functional teams, Quality team, Sellers External: As applicable (End Customers, business partners) KEY COMPETENCIES/SKILLS § Lean Six Sigma § Design Thinking § Innovation Tools § Stakeholder Management § Project management § Change Management § Analytical Thinking § Statistical Skills § Mini Tab § Strong Communication/Presentation Skills § Facilitation and interpersonal skills DESIRED QUALIFICATION AND EXPERIENCE § Certified Black Belt experience is a must with knowledge of minitab tool. § Experience in design thinking, innovation other than DMAIC will be preferred. § Graduate with 8+ years’ experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the Insurance sector and in distribution functions. § Process improvement experience via Kaizens and other LEAN tools.