Chief Operating Officer - Bharat Taxi

Job description

Key Responsibilities: Operational Excellence: • Manage a large scale fleet of owned and leased vehicles, with a strong focus on uptime, reliability, and cost efficiency. • Oversee day-to-day operations chain repair including driver management, customer service, city operations, supply chain repair maintenance, and charging infrastructure. • Establish a central NOC to ensure real-time control, efficiency, and integration across verticals • Redesign and implement SOPs to improve turnaround times, reduce downtime and streamline processes • Demonstrate success in scaling EV and non-EV fleets, launching operations across cities, and leading multi-million dollar business units. Team Management: • Build and mentor high-performing cross-functional teams across operations, HR, analytics, procurement, and finance. • Foster a culture of ownership, continuous improvement, and frontline engagement through initiatives. • Design and execute engagement programs to enhance driver retention and employee satisfaction. • Hands-on expertise in operational transformation, ERP deployment, rapid market expansion, and profitability turnaround. Customer & Driver Experience Management • Lead Initiatives to improve customer satisfaction and driver engagement • Ensure high standards of service quality through continuous monitoring and feedback loops. Prepaid Services Oversight: • Manage and optimize prepaid service offerings, ensuring seamless integration with ride-hailing operations and customer convenience. B2B Contract Management: • Negotiate, draft, and manage B2B contracts with corporate clients, fleet partners, and service providers. • Ensure compliance with contractual obligations and service-level agreements. Data-Driven Decision Making: • Analyze operational and financial data to identify trends, risks, and opportunities. • Oversee preparation of detailed reports and dashboards for internal and external stakeholders. Technology & Partner Management: • Collaborate with tech partners performance to implement scalable, innovative solutions that enhance platform and user experience. • Ensure alignment between business needs and technological capabilities. • Drive innovation in operations through Al/ML-based systems, app-based workflows, and tech-enabled customer and driver platforms. • Leverage ERP systems, real-time data dashboards, and tech tools to support decision- making and performance tracking. Driver Onboarding & Compliance: • Supervise the end-to-end onboarding process for drivers, ensuring compliance with legal and company standards. • Implement background checks, documentation, and training protocols. Position Overview: Seeking a dynamic and visionary Regional Chief Operating Officer (COO) to lead and scale operations across India. The ideal candidate shall have a proven track record in the mobility/ride-hailing and EV transportation sectors, driving strategic growth, profitability, and operational excellence. This role requires a seasoned leader who can bring functional deep expertise in fleet operations, business transformation, customer experience, and cross- team leadership. With over total 15+ years of experience, including at least 3 years in the mobility sector and 5 years in IT/Technology sector. The candidate should bring proven expertise in setting up and managing large-scale operations, driving productivity turnaround improvements, enhancing safety standards, and achieving business turnaround in complex, multi stakeholder ecosystems.