Client Growth Visits Facilitator Manager

Job description

Role Title: Client Growth Visits Facilitator Manager (CL7) Role Summary Designs and facilitates client visits and workshops that create meaningful dialogue, align stakeholders, and progress strategic business objectives. Key Responsibilities • Lead end-to-end planning and facilitation of client visits and workshops • Develop agendas, discussion guides, and workshop materials • Coordinate with account teams and SMEs to ensure relevant and impactful content • Manage visit logistics in partnership with Program Support teams • Capture outcomes, actions, and follow-up requirements from client engagements • Contribute to development of facilitation playbooks and reusable assets • Support continuous improvement through client and stakeholder feedback Qualifications • Experience facilitating workshops, meetings, or stakeholder engagements • Strong communication, organization, and presentation skills • Proven ability to manage multiple priorities and stakeholders • Experience in consulting, transformation, customer experience, or related environments preferred Success Metrics • Successful delivery of client engagements • Quality of workshop outcomes and stakeholder feedback • Timely completion of visit deliverables and follow-up actions • Contribution to account and client relationship objectives