Cloud Engineer

Job description

Job Description **Position: Cloud Support Engineer/****L1** **Location:** Noida **Work Mode:** WFO **Years of Experience: 3-4** years of experience in cloud support or related roles, preferably with AWS experience **Qualifications:** Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). **Job Description:** - Monitoring and Alerts: Monitor AWS infrastructure for performance and availability using AWS CloudWatch and other monitoring tools. Respond to alerts and escalate issues as needed. Incident Management: - Troubleshoot and resolve basic AWS-related incidents. Document and escalate complex issues to senior engineers. - Support and Troubleshooting: Provide support for AWS services like EC2, S3, RDS, Lambda, and VPC. Perform basic troubleshooting and perform root cause analysis for simple issues. - AWS Configuration and Setup: Assist with configuring new AWS services and resources. Set up basic EC2 instances, S3 buckets, and other AWS resources as needed. - Automation and Scripting: Write simple automation scripts using AWS CLI, PowerShell, or basic shell scripts to streamline operational tasks. - Documentation and Reporting: Maintain and update knowledge base articles, operational runbooks, and troubleshooting guides. - Customer Interaction: Provide support and customer-facing services as needed, assisting with AWS-related queries and providing solutions. - Collaboration: Work closely with senior engineers and other IT teams to ensure smooth operation of cloud services and applications. **Required Skill Set and Experience:** - Basic understanding of AWS services such as EC2, S3, Lambda, VPC, RDS, etc. - Knowledge of cloud concepts, including scaling, load balancing, and networking in AWS. - Experience with monitoring tools (AWS CloudWatch, CloudTrail, or similar). - Familiarity with automation tools such as AWS CLI, PowerShell, or basic scripting. Strong problem-solving skills and a desire to learn and grow in AWS technologies. **Soft Skills:** - Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Should have a great customer handling skill