Cloud Engineer

Job description

Job Description Position: Cloud Support Engineer/L1 Location: Noida Work Mode: WFO Years of Experience: 3-4 years of experience in cloud support or related roles, preferably with AWS experience Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). Job Description: • Monitoring and Alerts: Monitor AWS infrastructure for performance and availability using AWS CloudWatch and other monitoring tools. Respond to alerts and escalate issues as needed. Incident Management: • Troubleshoot and resolve basic AWS-related incidents. Document and escalate complex issues to senior engineers. • Support and Troubleshooting: Provide support for AWS services like EC2, S3, RDS, Lambda, and VPC. Perform basic troubleshooting and perform root cause analysis for simple issues. • AWS Configuration and Setup: Assist with configuring new AWS services and resources. Set up basic EC2 instances, S3 buckets, and other AWS resources as needed. • Automation and Scripting: Write simple automation scripts using AWS CLI, PowerShell, or basic shell scripts to streamline operational tasks. • Documentation and Reporting: Maintain and update knowledge base articles, operational runbooks, and troubleshooting guides. • Customer Interaction: Provide support and customer-facing services as needed, assisting with AWS-related queries and providing solutions. • Collaboration: Work closely with senior engineers and other IT teams to ensure smooth operation of cloud services and applications. Required Skill Set and Experience: • Basic understanding of AWS services such as EC2, S3, Lambda, VPC, RDS, etc. • Knowledge of cloud concepts, including scaling, load balancing, and networking in AWS. • Experience with monitoring tools (AWS CloudWatch, CloudTrail, or similar). • Familiarity with automation tools such as AWS CLI, PowerShell, or basic scripting. Strong problem-solving skills and a desire to learn and grow in AWS technologies. Soft Skills: • Excellent communication and conversation skills (Verbal and Written) • Good documentation skills • Should have a great customer handling skill