M365 L2 Engineer

Job description

Job Description Position Title – M365 L2/L3 Engineer • Accountable for end-to-end delivery of the Program, and go live support • Responsible for Leading multiple delivery teams to deliver successful outcomes • Plan, track and manage tasks, delivery timeline, budgets & resources • Vendor management SOWs, and governance • Providing technical leadership and guidance to team • Partnering with business stakeholders, architects to understand business requirements and low-level technical designs • Provide complete administration of the Microsoft 365 environment and its capabilities including Exchange, SharePoint, OneDrive, Teams and PowerApps • Support security policies, such as data retention. • Provide L2/L3 support for end users, experiencing problems with Office 365 applications and services. • Review, test, monitor and make recommendations for standard O365 practices areas for improvement. • Manage anti-spam filtering, logging and email tracking and transport rules. • Manage user accounts, licenses, and permissions in accordance with company policies. • Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication. • Perform scripting administration tasks and reporting using PowerShell. • Perform migrations and deployments related to the building, upgrade and maintenance of O365 environment. • Monthly audits on the Active Directory & O365 environment to reconcile users. • Manage user's mobile devices through Mobile Device Management (MDM) solutions (MS Intune). • Create security and distribution groups in Active Directory. • Create user guides and instructional documents for end-users; Train team members on how to use Office 365 effectively. • Backup and Recovery of O365 environment • Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them. • Troubleshooting technical issues such as email delivery failures or authentication problems • Managing the deployment of new features or functionality after they have been tested in a staging environment. • Log calls into ticketing systems / ITSM Process • Completing job reports and ordering supplies. • Handle Escalations • Important position might have to extend support hours in case of emergencies.